EdgeStar Air Purifier
8
Troubleshooting
Follow the troubleshooting guide below to resolve common issues.
Issue
Possible Cause
Solution
My air purifier is not
functioning at all.
Unit is not receiving
power.
Make sure the unit is
plugged in to a
grounded outlet.
Insufficient power.
Move the unit to
another outlet. Check
your circuit breaker.
(Refer to the rating
label on the back of
the unit to determine
the Amperage draw).
The panel is not
locked into place.
Try to refit the panel
into the designated
slots.
Control panel is
disconnected.
If no indicator lights
turn on, contact
customer service.
My remote control
does not work and the
indicator light on
remote does not turn
on.
Batteries not installed.
Install new batteries.
Bad batteries.
Replace the batteries.
Batteries installed
incorrectly.
Reinstall the batteries
correctly.
A defective remote
control.
Contact customer
service.
My air purifier is
making a loud noise.
The unit is not level.
Make sure the unit is
on a level surface.
A foreign object has
jammed the fan.
Remove the object
from the fan.
The packaging on the
filter has not been
removed.
Remove the filter
packaging.
The pre-filter or multi-
filter is very dirty.
Clean the problem
filter.
The floor below the
unit is uneven.
Move the unit to a
level surface.
My air purifier is
making a continuous
metallic knocking or
pinging sound.
Unit may have been
shipped on its side.
Shut off the unit. Let
the unit sit on a level
surface for at least 24
hours and restart.
Damaged motor.
Contact customer
service.
My air purifier runs for
a little while and then it
trips the power cord or
the circuit breaker.
The air purifier may be
plugged into an outlet
that cannot supply the
correct amount of
current.
Contact an electrician
if the unit works in a
different room or
circuit.
The control panel
lights blink randomly.
Unit may have a faulty
control panel.
Contact customer
service.
Speed button does not
work.
Unit may be in AUTO
mode.
Press AUTO to disable
this mode.
