9
Issue Possible
Cause
Solution
No Power
The ice maker is unplugged.
Plug the ice maker in.
The ice maker power switch is OFF.
Press the power button. The Power Indicator
light should be on.
Power outlet does not work.
Try a different power outlet. If the unit works on
a different circuit, you may need to contact a
certified electrician to resolve the power issue.
Insufficient power
Connect the ice maker on a circuit that is able
to provide enough power. Check the product
label for power requirements.
Hardware malfunction
Contact EdgeStar support
Power and ice size
indicators are on, but the
unit does respond to the
control panel.
The unit is in standby mode and the
power light may be blinking on and off.
Press the On/Off button until the Power light
turns on and is no longer blinking.
The circuit board may need to be reset.
Unplug the unit for one hour. Plug the unit in
and press the power button.
If after resetting the unit the control panel
does not respond, you may have a faulty
control panel.
Contact EdgeStar support.
Water is leaking out the
unit.
The bottom drain plug is not attached.
Make sure the drain plug is firmly attached. If
the drain plug has been lost, you may need to
contact EdgeStar to purchase a replacement
plug.
An internal hose may have been
dislodged or disconnected.
Contact EdgeStar support.
Noise during operation
The unit may not be level
Make sure the unit is level and not at an
incline.
Certain sounds are normal.
See the “Normal Sounds” section of this
owner’s manual.
A loud knocking or metallic pinging noise
may be caused by a damaged
compressor.
Contact EdgeStar support
Unit goes through the ice
making process, but no
ice is produced, or ice
cubes are very thin and
small.
The room temperature or water may be
too hot. The unit is designed to work in a
room that is above 50°F and below 90°F
If the unit is run in a room that is particularly
warm such as a sunroom or laundry room,
please move the unit to a cooler room and try
again.
The fan may not be turning on to cool
down the condenser coils.
Contact EdgeStar support
The “Add Water” light is
on even though the unit
is full of water.
The type of water may not have enough
impurities, i.e., distilled, reverse osmosis
[RO], purified, etc.
Add a pinch of salt to the water. This will add
minerals to the water which will allow the unit
to detect the water.
The water filter may be clogged
Use a brush with plastic bristles to clean the
filter at the bottom of the water reservoir.
The unit has a strange
smell or the ice being
produced has an
unappealing taste
The unit may need to be cleaned.
Read the Cleaning and Maintenance section of
this manual.
TROUBLESHOOTING
Before Calling for Service
If the unit appears to be malfunctioning, the issue could be solved
by following the suggestions in the “Solution” column.