13
11. Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using
this unit, check the following points before requesting service.
Problem
Solution
No power
•
Ensure that the AC cord of the apparatus is properly connected .
•
Ensure that there is power at the AC outlet.
•
Press (standby) button to turn the unit on.
Remote control does not
work
•
Before you press any playback control button, first select the correct
source.
•
Reduce the distance between the remote control and the unit.
•
Insert the battery with its polarities (+/
–
) aligned as indicated.
•
Replace the battery.
•
Aim the remote control directly at the sensor on the front of the unit.
No sound
•
Make sure that the unit is not muted. Press
(MUTE) or VOL + /
–
button
to resume normal listening.
•
Press button on the unit or on the remote control to switch the
soundbar to standby mode. Then press the button again to switch the
soundbar on.
•
Ensure the audio setting of the input source (e.g. TV, game console, DVD
player, etc.) is set to PCM or Dolby Digital mode while using digital (e.g.
HDMI, OPTICAL) connection.
•
The unit may not be able to decode all digital audio formats from the
input source. In this case, the unit will mute. This is NOT a defect.device
is not muted.
•
If using Bluetooth, ensure that the volume on your source device is
turned up and that the device is not muted.
TV has display problem
while viewing HDR
content from HDMI
source.
•
Some 4K HDR TVs require the HDMI input or picture settings to be set for
HDR content reception. For further setup details on HDR display, please
refer to the instruction manual of your TV.
I can’t find the Bluetooth
name of this unit on my
Bluetooth device for
Bluetooth pairing
• Ensure the Bluetooth function is activated on your Bluetooth device.
• Re-pair the Soundbar with your Bluetooth device.
• The Soundbar has a Bluetooth® function that can receive a signal within
8 metres. Keep a distance within 8 metres between the Soundbar and
your Bluetooth® device.
The Soundbar turns off
•
When the Soundbar's external input signal level is too low, the Soundbar
will be automatically turn off after 15 minutes. Please increase the
volume level of your external device.
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