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1. Limited Warranty
The limited warranty applicable to the product is contained in Eddyfi’s applicable Sales &
Rentals Terms and Conditions (https://www.eddyfi.com/en/salesterms) at the time of
purchase (the “Ts&Cs”).
For illustrative purposes only, and except as otherwise provided in the Ts&Cs at the time of
publication, mechanical products, spare parts, probes, and cables are warrantied to the
original customer only for use solely by customer or direct affiliate, against defects in material
and workmanship for a period of 12 months from the date of delivery.
Additional coverage may be provided under any Hardware Maintenance Plan (HMP)
purchased by the customer. Probes and cables are considered consumables and require
periodic replacement due to wear. Eddyfi does not warrant the service life of probes, cables,
and other consumables. Eddyfi does not warrant any products against damages or defects
caused by wear and tear, negligence, misuse, abnormal operating conditions, alterations, or
damage caused by events beyond the control of Eddyfi.
Eddyfi shall not be liable for product defects caused by or resulting from any inaccuracies in
any drawing, description or specification supplied by the customer, as applicable.
Upon customer’s written request during the warranty period, Eddyfi, at its discretion, will
repair or replace defective products within a reasonable time. The original term of warranty
applies, without extension, for repaired or replacement products. All defective products shall
be sent to Eddyfi freight prepaid by customer in appropriate packaging to prevent damage in
transit.
The Limited Product Warranty does not apply to periodic calibration or minor maintenance as
described in this user guide or any other product manual or information.
All customer paid repairs performed by Eddyfi are warranted against defects in materials and
workmanship for 90 days from the completion of repair.