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Support
The quickest way to obtain technical support is via email. Please send all support inquires to
Please include a clear, concise definition of the problem and any relevant troubleshooting
information or steps taken so far, so we can duplicate the problem and quickly respond to your
inquiry.
Warranty
This meter comes with a 1YEAR (warranty period) limited manufacturer’s warranty, starting from
the date the meter was shipped to the buyer.
During this period of time,
Edaphic Scientific
warrants our products to be free from defects in
materials and workmanship when used for their intended purpose and agrees to fix or replace (at
our discretion) any part or product that fails under normal use. To take advantage of this warranty,
the product must be returned to
Edaphic Scientific
at your expense. If, after examination, we
determine the product is defective, we will repair or replace it at no additional cost to you.
This warranty does not cover any products that have been subjected to misuse, neglect, accident,
modifications or repairs by you or by a third party. No employee or reseller of
Edaphic Scientific
’s
products may alter this warranty verbally or in writing.
Use
of
this
device
in
environments
above
95%
humidity
may
cause
irreparable
damage
to
the
components
and
is
not
warranted.
Liability
All liability under this agreement shall be limited to the actual cost of the product paid to
Edaphic
Scientific
. In no event shall
Edaphic Scientific
be liable for any incidental or consequential damages,
lost profits, loss of time, lost sales or loss or damage to data, injury to person or personal property
or any other indirect damages as the result of use of our products.
Returns
If the product fails under normal use during the warranty period, a RMA (Return Material
Authorization) number must be obtained from
Edaphic Scientific
. After the item is received
Edaphic Scientific
will repair or replace the item at our discretion.
To obtain a RMA number, email
When requesting a RMA please provide
reason for return.
If the product fails under normal use in the first 10 days of ownership, at our discretion we will
email you a postage‐paid UPS label to return the product at our expense.
