14
EN
NO.
Malfunction
Possible Causes
Solutions
4
WINBOT is stays
still or moves in an
irregular pattern
during cleaning.
The bumper rail is stuck.
Remove WINBOT from the window. Check if the bumper rail is stuck.
Clean the bumper rail and restart WINBOT. If problem persists, please
contact customer service.
The bumper rail is damaged.
Edge Detection Sensor signal abnormity.
A. Remove the Cleaning Pad and re-attach it making sure it will not
cover or affect the Edge Detection Sensors.
B. Clean the Edge Detection Sensors as described in section 3.
C. If the problem persists, please contact Customer Service.
Fan malfunction.
A. Clean the Fan as described in section 3.
B. If the problem persists, please contact Customer Service.
5
WINBOT stops
moving after adhering
to the glass.
WINBOT is too close to the edge of the
glass or obstacles.
Use the Direction Control buttons in the App to move WINBOT away
from the problem area and at least 10cm/4” from window corners
and obstacles. Restart WINBOT. Alternatively, remove WINBOT from
the window and put it at least 10cm/4” from window corners and
obstacles. Restart WINBOT.
6
WINBOT is stuck.
It is stuck by obstacles.
Fix the Safety Clasp and tether firmly. Hold WINBOT power cord and
meanwhile, use ECOVACS HOME App to move WINBOT away from
the stuck area. If the problem persists, please contact Customer
Service.
