www.ecosmartfire.com
ENGLISH
MAINTENANCE
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Flame is not visible when unit is turned on
A. Wiring is loose
A. Disconnect unit from power source and
inspect for loose connections
B. Motherboard is defective
B. Replace motherboard
Fireplace lights up but there is no flame image
A. Wiring for motor is loose
A. Disconnect unit from power source and
inspect for loose connections from motor
B. Motor is defective
B. Replace motor
Fireplace is squeaking when flame image is on
A. Fireplace spindle/ rod is contacting to metal A. Apply lithium grease or any standard grease
to contacts with rod and metal
B. Motor is defective
B. Replace motor
Nothing comes on (touch screen, etc.)
A. Breaker tripped or circuit has no power
A. Reset breaker, test circuit for power
B. Internal component is frozen and needs to
be reset
B. Turn power off at the main breaker for 20
seconds. Turn power back on.
C. Defective component
C. Qualified service technician needs to re-
place motherboard, transformer or LCD touch
control.
Touch Screen Comes on - then nothing
A. Fireplace is not plum to the wall (there is
space between the touch screen and fascia)
A. Reposition the fireplace in the installation
so the glass fascia rests firmly to the fireplace
touch controls. Check that fascia is seated
correctly on pins
B. Fireplace was installed with the power in
“on” position
B. Turn the main breaker to the “off” position
for 30 seconds. Next flip the breaker back into
the “on” position for 20 seconds for complete
reboot of touch control.
C. Not operating touch control properly with
finger
C. Press flat part of finger firmly on the touch
screen and apply moderate pressure
D. Loose connection on motherboard
D. Check functions with remote control. if
functional, check connections on motherboard
E. Motherboard is defective
E. Replace Motherboard
Fireplace turns off and will not turn back on
A. Fireplace has overheated and safety disc
has snapped or circuit breaker has tripped
A. Turn the main circuit breaker to the “off”
position for 30 seconds. Next, turn the
breaker back to the “on” position. Unit will
reboot and safety disc will reset. Ensure there
are no obstructions to the air inlet or air outlet
areas around the fireplace.
Can operate fireplace functions with touch
controls but not remote control
A. Low Batteries
A. Replace batteries in remote control with 2
AA batteries
B. Not aiming control correctly
B. Aim remote control to the upper right of the
viewing area where sensor is located
C. Remote control defective
C. Replace remote control
D. Remote Sensor is defective
D. Replace remote sensor inside fireplace
Heater does not provide heat when on
A. Wiring is loose
A. Disconnect unit from power source and
inspect for loose connections
B. Thermal snap disc has been tripped
B. Turn the main breaker to the “off” position
for 30 seconds. Next flip the breaker back into
the “on” position.
C. Heater core is defective
C. Replace Heater Core
TROUBLESHOOTING
