ecofort ecoQ 9L, Инструкция по эксплуатации

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TROUBLESHOOTING
Problem Possible Cause Solution
The unit does not work. 1. Water tank displaced or full.
2. Room temperature is too high or air-outlet is covered.
3. Power is abnormal. 1. Check water tank placement or empty water tank.
2. Lower room temperature or clear air outlet.
3. Contact an electrician to perform a repair.
Poor performance. 1. Filter is dirty
2. Door & windows are open
3. Air-inlet or out-let is blocked. 1. Clean the filter.
2. Close door & windows.
3. Clean air-inlet & air-outlet.
Too Noisy. 1. Unit is not placed on even surface.
2. Filter is blocked. 1. Place the machine on the flat surface. Add carpet or rubber
mat underneath
2. Clean the filter.
The device does not dehumidify. The relative humidity in the room where the dehumidifier is
operating is too low. The dehumidifier dries down to the target relative humidity set
and then goes into fan only mode until the relative humidity
goes above the set point again.
The dehumidifier works, but relative
humidity is still high. 1. The place is too large. This dehumidifier can dry up to about
a small five bedroom house.
2. There are too many sources of moisture. Bathing, washing,
drying clothes and cooking all puts moisture into the air.
3. Paraffin or Calor gas heating can add too much moisture
into air.
1. We recommend using a dehumidifier with a greater capacity.
2. We recommend using a dehumidifier with a greater capacity.
3. Consider using an alternative heat sources
The windows were clear and now
condensation has returned. The outside air temperature has dropped significantly and the
windows are colder. Set the dehumidifier to 40%RH or Laundry and run for longer
I cannot remove the condensation
from my windows, even in
“Continuous” or “Laundry” mode. The surface temperature of the windows is too low for a
dehumidifier to prevent condensation. Common with single
glazed windows or poorly insulated houses when the outside
air temperature drops below 0°C. Keep running the dehumidifier on “Laundry” 24 hours a day
and if the air temperature outside increases the condensation
on windows may clear
Dehumidifier is blowing out warm air. The dried air is passes over a heating element before it is
blown into the room as part of the dehumidification process. This is normal and helpful especially in the cold weather,
a dehumidifier is not an air cooler. You may be used toa
compressor dehumidifier which may blow also cold air.
Knocking noise coming from the
dehumidifier. Motor wheel is low on lubrication or dirt may have enter the
motor ball bearings. Run the dehumidifier in Laundry mode for two days to increase
the lubrication, if fault persists then contact the ecofort support
center.
Water not draining down the hose. Hose is fitted for continuous drainage but the water still goes
into the tank. Negative air pressure in the tuberoom is pulling
the water back into the dehumidifier overflow 1. Insert a 3 mm hole into the top of the tube 25 mm down from
the spout. This will introduce air into the tube and balance
out the air pressure.
2. Dirt is gather in the internal tray. May need servicing.
3. Rubber bung not placed in the internal hole beyond tank
4. If fault persists then contact the ecofort support center.
Dehumidifier leaks water onto the
floor. Usually means that the dehumidifier is not on a level surface or
that the filter has not been cleaned often enough and dirt has
fallen into the internal tray dehumidifier. 1. Check that the water bucket is not cracked by filling it with
water and placing it on kitchen paper on the kitchen side.
2. Check if filters are clean
3. If fault persists then contact the ecofort support center.
Machine not switching off the heater
when desired humidity is reached. Temperature and relative humidity sensor is unable to read the
correct readings. 1. Clean the filter and blow the air sensor with a hover or hair
dryer on COLD setting to clear the sensor of dirt.
2. Unplug the dehumidifier for 10 minutes to reset PCB and then
turn back on.
3. If fault persists then contact the ecofort support center.
On pressing power off fan still works
for about 2-3 minutes and switches
off. Unit is drying internally before going in off mode Normal operation. DO NOT INTERFERE.
Unit stops after 8 hrs. Unit is cooling down. Will restart after 30 minutes if humidity is
higher than set target. Normal operation. DO NOT INTERFERE.
Heater stops every 15 minutes. In continuous mode if humidity is < 35%. Will resume normal
operation mode if humidity>35% This ensure energy savings/ Normal operation.
DO NOT INTERFERE.
Note: when the fault cannot be solved by the solutions above, please visit the ecofort support center: https://support.ecofort.ch
for updated troubleshootings and customer service contact.