1. Check that all wires are properly
inserted into the terminal blocks at
the thermostat. Tug on the wires to
ensure they are not loose.
TROUBLESHOOTING
TROUBLESHOOTING
If your ecobee doesn’t turn on, please try
these steps:
ecobee support is here to help:
2. Make sure your HVAC cover panel
is closed. Some systems will not turn
on if the cover panel has not been
closed properly.
PE
K
W2
W1
R
H
C
3. If you have only one R wire (either
R, R
c
, or R
h
), make sure it’s inserted
into the Rc terminal.
4. If you installed the Power Extender
Kit, make sure you inserted the wires
into the correct terminals:
R (or R
c
or R
h
)
R
c
R (or R
c
or R
h
) Rc
G C
Y PEK
Rc
G
Y1
Y2
Y2
W2
W1
RH
G
Y1
Y2
O/B
R
c
G
W
/W1
Y/Y1
C
PEK
Rc
Call:
1 877 932 6233
(North America)
1 647 428 2220
(international)
Email:
Your R, R
c
,
or R
h
wire
