© 2018 EcoAir 12 All rights reserved
In the unlikely event of a problem with your product, please refer in the first instance to:
ECOAIR TECHNICAL SUPPORT
www.ecoair.org/support
TROUBLESHOOTING
THE FOLLOWING POINTS BEFORE CONTACTING TECHNICAL SUPPORT.
PROBLEM
REASON
SOLUTION
No Power
Dehumidifier is not plugged in or there is
no power supply
Plug the dehumidifier into mains and switch plug ON.
Check the main power supply
Dehumidifier has reached its
pre-set level or tank is full.
The dehumidifier automa cally turns off when
either condi on occurs. Change to a lower humidity
se ng or empty the tank and replace properly.
Water tank is not in the proper
posi on.
The water tank must be in place and securely
seated for the dehumidifier to operate.
Power failure/Controls cannot be set
There is a protec ve
me delay to protect the
compressor. For this reason, the dehumidifier may not
start normal dehumidifying for 3 minutes a er it is
turned back on.
Filter Check Light
On
Filter clogged
Check and clean or replace the filter
The air inlet or outlet is blocked or
covered
Remove obstruc ons
Water Full Light
On
Water tank is full or installed incorrectly Empty water tank or re-install correctly
Water float out of posi on
Restore water float back into posi on
Dehumidifier on uneven surface or water
tank fi ed incorrectly
Ensure the dehumidifier is on a flat, even surface, use a
spirit level to check, remove tank and replace correctly
Water Leaking
Damaged water tank
Remove the water tank, fill with water and place on a
hard even surface to test for leaking.
The con nuous drainage is clogged or
loose
Dehumidifier opera ng in colder envi-
ronment
Check the con nuous drainage hose and its connec on
Ensure room is within opera ng temperatures
Not Collec ng
Water
Did not allow enough me to remove
moisture
When first installed, allowed at least 24 hours to main-
tain the desired dryness
Set humidity is reached
Readjust the humidity se ngs
Room is very cold or very dry for the cur-
rent se ngs
Readjust the humidity se ng or increase the room tem-
perature
Check room temperature and humidity levels
Filter dusty
Clean the air filter or replace it
Room Temperature is too hot
Open the window or door to ven late
Room Temperature is too cold
Increase heat in the room
Noisy
Water tank or filter fi ed incorrectly
Dehumidifier on uneven surface
Check and refit the water tank or filter
Check dehumidifier is on an even level surface
There is sound created when wind pass-
ing the dehumidifier.
This is normal
Frost Appears on
Coils
Dehumidifier has been recently turned
on, or room temperature is below 5°C
This is normal. Frost will usually disappear within 60
minutes.
Do not operate the dehumidifier in temperatures below
5°C
Dehumidifier Run
Too Much
Area to be dehumidified is too large
The capacity of your dehumidifier may not be adequate.
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