Before Requesting Service
Before requesting service for your decoder, please check the table below for a possible cause of the problem you are
experiencing. Some simple checks or a minor adjustment on your behalf may eliminate the problem and restore proper operation.
The most common problems that arise are related to cable connections. Make sure that your decoder is properly connected. To
ensure that all the cables are in their place, disconnect and connect them again. If none of the remedies indicated in the table
below solve the problem, consult your vendor.
Installation issues
Symptom
Remedy
Your decoder does not find channels.
If you are using a directional aerial, make sure it is directed towards
a digital TV transmitter and positioned correctly.
Make sure that it is possible to receive digital terrestrial signal in your
area.
It is advisable to use a standard outdoor aerial, which normally have
better characteristics than the indoor one.
Check the cable from the aerial.
If you cannot resolve the problem easily you may need to have your
aerial and installation tested by a professional.
General issues
Symptom
Remedy
The standby indicator on the decoder’s
front panel does not light up.
Check that power is available at the wall socket. The green LED on
the power plug should be lit up after you have plugged in the power
brick to the wall outlet.
Check if the power brick cable, SCART cable and antenna cable are
correctly connected and the decoder is switched on. Disconnect
these cables, and then reconnect them to ensure they are in place.
The standby indicator on the decoder’s
front panel is red.
Your decoder is in standby, press the
button on your remote
control.
Your remote control fails to operate your
decoder.
Check the batteries in your remote control.
Make sure your decoder is in the operate mode.
Make sure that you are pointing your remote control at the decoder’s
front panel.
Make sure that there is no direct sunlight from behind your decoder.
There may be a temporary transmission error, or your decoder has
lost some of its software settings. Switch off your decoder at the
power source and switch it on again after a few seconds.
No program broadcast has been recorded
on your VCR.
Check the connection between the decoder and VCR.
Please make sure your VCR is set properly.
Electronic Program Guide (EPG) issues
Symptom
Remedy
The EPG is empty.
The selected program does not support EPG.
The local time is incorrect. Set the correct local time.
Audio & video issues
Symptom
Remedy
The picture on your TV screen changes
color. This may happen after a power-cut
or after your decoder has been
disconnected from the power source.
Your decoder has lost some of its software settings. Switch your
decoder off and switch it on again after a few seconds. If the problem
persists, contact your vendor.
Blocks appear in the picture on the
screen.
The signal is too weak or defective due to e.g. bad weather
conditions. Try to adjust your aerial position or wait for the signal to
be re-established.
Your TV screen is blank.
If your decoder is in standby, press the
button on your remote
control (applies only if your TV set is in AV mode).
Check that your decoder is connected to the power source and
properly connected to your TV set. Check the TV SCART cable.
Disconnect and then reconnect your decoder.
DT 530 DIGITAL SET-TOP-BOX
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