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8 Warranty and after-sale service
8.1
Warranty
ECGMAC warrants that ECGMAC’s products meet the labeled specifications of the products and
will be free from defects in materials and workmanship occur within warranty period.
ECGMAC warrants main unit of product against all defects or deficiency in material, workmanship
under normal use for a period of
two
(2)
years
from the date of the products shipped to
distributors. The accessories used with the main unit are warranted for six months from the date of
the accessories shipped to distributors. Such accessories include: patient cable, power cord,
grounding wire, electrodes and battery.
If a product covered by this warranty is determined to be
defective because of defective materials, components, or workmanship, and the warranty claim is
made within the warranty period, ECGMAC will, at its discretion, repair or replace the defective
part(s) free of charge. ECGMAC will not provide a substitute product for use when the defective
product is being repaired.
The service claimer is responsible for freight, insurance and customs duties for the returned
products to ECGMAC, ECGMAC responsible for the freight, insurance and customs duties to
service claimer within the warranty. The service claimer is responsible for any freight, insurance &
custom charges for the product out of warranty.
This warranty does not cover damage caused by:
a) Damage caused by alteration or repair by anyone not authorized by ECGMAC.
b) Replacement or removal of serial number label and manufacture label.
c) Subsequent damage caused by improper operations, storage or transportation.
d) Damage caused by accidents.
8.2 Customer service
If the user has any questions, please contact your local distributor or manufacturer.
After-sales service agent: Shenzhen ECGMAC Medical Electronics Co., Ltd
Company address: 2nd Floor of Block 2
,
Haoye Industrial Park, Tiegang Road, Xixiang Street,
Baoan District, 518102 Shenzhen, China
Postal code: 518102
Telephone: +86-755-27697821 Fax: +86-755-27697823-616
E-mail: [email protected]