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1 Chapter 

Troubleshooting 

1.1 Symptoms 

and 

Solutions 

Error Code 

Symptom 

Check Points 

Detail Steps 

3200 

NO BOOT with 

Power On 

1.RAM  

2.MB 

1. Check LED Light (Upper Left) should be on   

2. If yes to item 1, open rear cover, open EMI chassis, 

remove inverter cable on M/B (CN1), check if RAM well 

plugged on the memory slot 

3. Check golden finger cleanness, if not clean, use pencil 

eraser to clean golden finger 

4. If still fail, replace with another RAM for testing 

5. If fail, replace with another mother board for testing 

6. If fail, RMA system to manufacturer 

3100 NO 

POWER 

1. Power cord 

2. Power Supply 

3. Power button cable 

4. MB 

1. Check Power Cord is well plugged or not 

2. If yes to item 1, check power supply LED is on with 

green light. 

3. If yes to item2, check power cord to M/B well connected 

or not. 

4. If yes to item 3, replace with another power cord for 

testing 

5. If fail, open rear cover, open EMI chassis, remove 

inverter cable on M/B (CN1), check power button cable to 

M/B(CN13) well connected 

6. If yes to item 5, plug power cord, use short jumper to 

short 2 pins on CN13 for 1 second.    Check if LED on front 

cover(Upper Left) is on 

7. If LED is on, replace with another power button cable for 

testing. 

8. If LED is not on, replace with another MB(LX800) for 

testing 

9. If fail, System RMA to manufacturer 

3201 

System HANG 

Up  

1.RAM  

2.MB 

1. Shut Down Power, open rear cover, open EMI chassis, 

remove inverter cable on M/B (CN1), check if RAM well 

plugged on the memory slot   

2. Check golden finger cleanness, if not clean, use pencil 

eraser to clean golden finger 

3. If still fail, replace with another RAM for testing 

4. If fail, replace with another MB for testing 

5. If fail, System RMA to manufacturer 

                                                                          4/53                                                                            Version 1.1 

All manuals and user guides at all-guides.com

Содержание PPC-50 Series

Страница 1: ...er ri ie es s P PP PC C 5 50 00 08 8T T L LX X8 80 00 0 P PP PC C 5 50 01 12 2T T L LX X8 80 00 0 P PP PC C 5 50 01 15 5T T L LX X8 80 00 0 A Au ug gu ue es st t 2 20 00 06 6 1 53 Version 1 1 All man...

Страница 2: ...Cover Power Cable P26 P27 2 1 8 Speaker Speaker Cable P28 P29 2 1 9 Inverter Cover Only for PPC 5008 P30 P30 2 1 10 LCD Rear Cover P31 P31 2 2 Main Board and Cables 2 2 1 Main Board P32 P32 2 2 2 Inve...

Страница 3: ...Unit 3 1 1 Main Unit Parts list quotation 3 2 Accessories P51 P53 3 2 1 Power cord 3 2 2 HDD 3 2 3 Memory 3 2 4 MSR 3 2 5 OS 3 2 6 Compact Flash 3 2 7 Wall Mount Kit 3 2 8 ARM Kit 3 2 9 Wireless Lan 3...

Страница 4: ...well connected or not 4 If yes to item 3 replace with another power cord for testing 5 If fail open rear cover open EMI chassis remove inverter cable on M B CN1 check power button cable to M B CN13 w...

Страница 5: ...er Board 5 MB 1 Shut Down Power 2 Open rear cover open EMI chassis remove inverter cover check if inverter cable well connected between MB and inverter board 3 If yes replace with another inverter cab...

Страница 6: ...with another CF for testing 5 If fail system RMA to manufacturer 3500 CMOS checksum error 1 CMOS Battery 2 MB 1 Shut down power 2 Open rear cover open EMI chassis remove inverter cable on M B CN1 3 C...

Страница 7: ...chassis remove inverter cable on M B CN1 5 Replace with another MB for testing 6 If fail RMA MSR to manufacturer 3702 COM Port Malfunction 1 Jumper setting 2 MB 1 Shut down power 2 Open rear cover op...

Страница 8: ...tup disk under Windows XP right click on the 3 floppy drive icon under my computer and select format On the format dialog box check the box next to Create MS DOS startup disk and then click the start...

Страница 9: ...1 2 3 4 Choose First Boot Device USB FDD Press Enter Key 1 2 3 5 Select USB FDD Press Enter Key 1 2 3 6 Press F10 Press Enter Key 9 53 Version 1 1 All manuals and user guides at all guides com...

Страница 10: ...ity and BIOS Version needs to be updated Ex awdflash b010wr10 bin 1 2 3 8 Press N Press Enter Key B010wr10 bin BIOS file version 1 0 awdflash BIOS FLASH UTILITY 10 53 Version 1 1 All manuals and user...

Страница 11: ...OT TURN OFF or RESET SYSTEM Until the BIOS update is completed Stopping the BIOS UPATE before it is completed will cause the system to become non functional 11 53 Version 1 1 All manuals and user guid...

Страница 12: ...OS version is updated when the system resets Note The BIOS contained here are exclusively for manufacturer PPC Series only manufacturer assumes no responsibility for any damages resulting from imprope...

Страница 13: ...oto Description 1 1 PPC 5008 Remove 6 screws from rear cover 2 1 PPC 5008 Remove 4 screws from EMI Chassis 2 Remove EMI A D Chassis 3 1 PPC 5008 Remove 2 screws from EMI Chassis 4 1 PPC 5008 Remove 4...

Страница 14: ...cable CN1 4 Remove inverter board to LCD cable CN2 6 1 PPC 5008 Remove touch panel module W LCD bezel 2 Replace with another touch panel module W LCD bezel 7 1 PPC 5012 Remove 14 screws from rear cov...

Страница 15: ...EMI Chassis 2 Remove EMI Chassis 11 1 PPC 5015 Remove 4screws from EMI Chassis 2 Remove EMI A D Chassis 12 1 PPC 5012 and PPC 5015 Remove 2 screws from speaker to take out touch panel cable 2 Remove 1...

Страница 16: ...Item Photo Description 13 1 PPC 5012 and PPC 5015 Remove 3 screws 2 Replace with another touch screen module 16 53 Version 1 1 All manuals and user guides at all guides com a l l g u i d e s c o m...

Страница 17: ...cable CN2 6 Remove 1 screw 7 Remove LCD to M B cable CN2 8 Take out LCD Chassis 2 1 PPC 5008 Turn to front side Remove 4 screws on LCD 3 1 PPC 5008 Remove LCD cable 2 Replace with another LCD 4 1 PPC...

Страница 18: ...les 2 Remove 2 inverter cables 3 Remove 1 black tape from LCD cable 4 Remove 1 LCD cable 5 Remove 2 screws from left holder 6 Remove 2 screws from right holder 6 1 PPC 5012 and PPC 5015 Replace with a...

Страница 19: ...oard to LCD cable CN2 6 Remove 4 screws 7 Remove LCD to M B cable CN2 8 Take out LCD Chassis 2 1 PPC 5008 Push out the LED plintch 2 Remove 3 LEDs 3 Push out the LED frames from LCD chassis 3 1 PPC 50...

Страница 20: ...ter board to LCD Cable 4 Remove LCD Panel 5 Remove 2 screws from left speaker 6 Remove 2 screws from right speaker 7 1 PPC 5012 and PPC 5015 Remove 4 cables from M B 2 Remove 4 screws from M B 3 Remov...

Страница 21: ...5 Remove 4 screws PPC 5012 Remove 3 screws 2 Remove HDD cable 10 1 PPC 5012 and PPC 5015 Remove LED cable 11 1 Replace with another LCD chassis 2 21 53 Version 1 1 All manuals and user guides at all g...

Страница 22: ...5008 Please refer to item 2 1 1 2 1 PPC 5012 Remove 14 screws from rear cover 3 1 PPC 5015 Remove 12 screws form rear cover 4 1 Remove 12 screws 2 Remove LCD bezel from LCD chassis 22 53 Version 1 1...

Страница 23: ...hoto Description 1 1 PPC 5008 Follow 2 1 1 item 1 to 4 2 Push and pull out 3 LEDs from fixed plinth 2 1 PPC 5008 Push out LED fixed plinth 2 Replace with another fixed plinth 3 1 PPC 5012 Remove 14 sc...

Страница 24: ...Description 4 1 PPC 5015 Remove 12 screws form rear cover 5 1 Remove 3 LED from 3 LED holder 6 1 Remove 1 screw 7 1 Replace with another LED plinth 24 53 Version 1 1 All manuals and user guides at all...

Страница 25: ...o Description 1 1 PPC 5012 Remove 14 screws from rear cover 2 1 PPC 5015 Remove 12 screws form rear cover 3 1 Remove 2 screws 4 1 Replace with another LED lens 25 53 Version 1 1 All manuals and user g...

Страница 26: ...e 8 screws 3 Remove 2 speakers 2 1 PPC 5008 Remove EMI Chassis 2 Remove power to M B cable CN13 3 Go to item 8 3 1 PPC 5012 Remove 14 screws from rear cover 4 1 PPC 5015 Remove 12 screws form rear cov...

Страница 27: ...emove 4 hex screws from chassis 6 1 PPC 5012 Remove 3 screws from EMI Chassis 7 1 PPC 5015 Remove 4screws from EMI Chassis 8 1 Replace with another EMI A D Chassis 27 53 Version 1 1 All manuals and us...

Страница 28: ...8 screws 3 Remove 2 speakers 3 2 2 1 PPC 5008 Remove EMI Chassis 2 Remove speaker to M B cable CN17 3 1 PPC 5008 Replace with another speaker cable 4 1 PPC 5012 and PPC 5015 Follow 2 1 7 step 1 to st...

Страница 29: ...ion 5 1 PPC 5012 and PPC 5015 Remove 2 screws form left speaker 2 Remove 2 screws from right speaker 6 1 PPC 5012 and PPC 5015 Replace with another speaker 29 53 Version 1 1 All manuals and user guide...

Страница 30: ...1 1 Remove 6 screws from rear cover 2 1 Remove 1 screw 2 Remove 2 little screws from inverter cover 3 1 Turn over the inverter board 2 Remove 2 cables 4 1 Replace with another inverter cover 1 2 30 5...

Страница 31: ...rews from rear cover 2 1 PPC 5015 Remove 12 screws form rear cover 2 Replace with another rear cover 3 1 PPC 5012 Remove 14 screws from rear cover 2 Replace with another rear cover 31 53 Version 1 1 A...

Страница 32: ...move 4 screws 5 Remove LCD to M B cable CN2 6 Remove power button to M B cable CN16 7 Remove speaker to M B cable CN17 8 Remove LED to M B cable CN6 9 Go to item 3 2 1 PPC 5012 and PPC 5015 Follow 2 1...

Страница 33: ...CN2 4 Remove 2 screws 5 Go to item 5 2 1 PPC 5012 Remove 14 screws from rear cover 2 Replace with another rear cover 3 1 PPC 5015 Remove 12 screws form rear cover 2 Replace with another rear cover 4 1...

Страница 34: ...Item Photo Description 5 1 Replace with another inverter 34 53 Version 1 1 All manuals and user guides at all guides com...

Страница 35: ...y 2 2 4Cables 2 2 4 1 Cable M B to Inverter Item Photo Description 1 1 Follow 2 1 7 item 1 to 7 2 Remove 3 cables 3 Remove 2 screws 4 Remove inverter board to take off inverter cable 2 1 Remove invert...

Страница 36: ...llow 2 1 1 item 1 to 7 2 Remove 3 screws 3 Remove touch screen module 3 1 Remove 1 M B to LCD Cable 2 Remove 2 Inverter board to LCD Cable 3 Remove LCD Panel 4 1 Remove black tape from LCD cable 2 Rem...

Страница 37: ...ut 3 LEDs from fixed plinth 3 Remove LED to M B cable CN6 2 1 PPC 5012 and PPC 5015 Follow 2 1 7 item 1 to 7 2 Remove black tape 3 Remove cable from M B CN6 3 1 Remove 3 LED light from LED holder 4 1...

Страница 38: ...HDD Item Photo Description 1 1 PPC 5012 and PPC 5015 Follow 2 1 1 item 1 to 11 2 Remove HDD cable from M B CN10 and HDD 2 1 Replace with another HDD cable 38 53 Version 1 1 All manuals and user guide...

Страница 39: ...asten 2 screws on the Panel PC 2 Connect MSR cable with PPC I O port 2 1 The installation is completed Verification RS232 type Item Photo Description 1 1 Enter to All Programs Communication Hyper Term...

Страница 40: ...Item Photo Description 2 1 Click Yes to continue 3 1 Set area code and click OK 4 1 Click OK 5 1 Select on COM 3 2 Click OK to continue 40 53 Version 1 1 All manuals and user guides at all guides com...

Страница 41: ...continue 7 1 Stripe the MSR card to Reader and complete test OK PS2 type Item Photo Description 1 1 Enter to Accessories Notepad 2 1 Stripe the MSR card to Reader and complete test OK 41 53 Version 1...

Страница 42: ...anel PC 2 Connect MSR cable with PPC I O port 2 1 PPC 5008 front side 2 PPC 5012 PPC 0515 front side Verification Item Photo Description 1 1 Enter to Accessories Notepad 2 1 Complete test OK I Button...

Страница 43: ...Follow 2 1 1 item 1 to 5 2 Remove HDD cable from HDD 2 1 PPC 5012 Remove 3 screws form HDD bracket 3 1 PPC 5015 Remove 4 screws form HDD bracket 2 Replace with another HDD 43 53 Version 1 1 All manual...

Страница 44: ...scription 1 1 Follow 2 1 7 item 1 to 5 2 Remove HDD cable 2 1 Insert the Compact Flash into slot 3 1 Connect the HDD cable with M B 2 Follow steps back to 2 1 7 item 1 44 53 Version 1 1 All manuals an...

Страница 45: ...n Q ty Price USD PPC5008 8 4 LCD bezel Black 1 PPC5008 8 4 water proof sealed stick 133 3x2 2x1 6T 2 PPC5008 8 4 water proof sealed stick 181x2 2x1 6T 2 1 2 3 4 10400026RH PPC5008 8 4 5 wire touch pan...

Страница 46: ...H AUO 12 1 LCD PANEL 1 By Call 5 21100005RH AUO 15 0 LCD PANEL 1 By Call 6 30100061RH LCD chassis FOR PPC508 AL 1 0mm 1 By Call 6 30100094RH 3 0500041RH LCD chassis FOR PPC5012 W HDD pad 1 By Call 6 3...

Страница 47: ...1 By Call 10 23100001RH 21600122RH PPC5015 Square Speak w o CABLE 28 26 2 0W 40KC08 4 and 15 SPEAKER CABLE 1 By Call 11 22400004RH 8 4 INVERTER AUO 1 By Call 11 22400009RH 12 1 INVERTER AUO 1 By Call...

Страница 48: ...ABLE By Call 21600050RH PPC5012 PPC5015 12 1 15 INVERT CABLE By Call 21600095RH PPC5008 AUO 8 4 LCD CABLE By Call 21600120RH PPC AUO 12 1 15 LCD CABLE By Call 21600041RH PPC5008 LED 8 4 CABLE By Call...

Страница 49: ...CABLE By Call A10400047R H WALL MOUNT KITS FOR BOX PC SLIM BOX By Call 31400003RH Heat pad 40 40 2mm By Call 31400004RH Heat pad 23 23 2mm By Call 40200007RH BOX PC Carton for PPC5008 460 380 135mm B...

Страница 50: ...D 40200017RH BOX PC Carton for PPC5012 PPC5015 By Call 40800003RH EPE Sponge for PPC5008 8 4 LCD By Call 40800015RH EPE Sponge for PPC5012 PPC5015 12 1 15 LCD By Call 50 53 Version 1 1 All manuals and...

Страница 51: ...USA By Call 20700010RH POWER CORD 3PIN AC FOR UK By Call 20700007RH POWER CORD 3PIN AC FOR EUR By Call 20700009RH POWER CORD 3PIN AC FOR Australia NA By Call 22100017RH 80W ADAPTOR 12V 6 6A W 3PIN AC...

Страница 52: ...256M 200PIN SO DIMM By Call 20300007RH 400MHz DDR MODULE 512M 200PIN SO DIMM By Call 3 2 4MSR P N Description Photo Price USD A10400165RH MSR 2 Tracks K B BLACK By Call A10400127RH MSR 3 Tracks K B BL...

Страница 53: ...20600008RH Compact Flash 4G By Call 3 2 7ARM Kit P N Description Photo Price USD 10300012RH 60217 POLE DESK MOUNT CLAMP BLACK W VESA PLATE By Call 10300013RH 60212 WALL MOUNT ADJUSTABLE 479MM BLACK W...

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