If your dehumidifier fails to operate cont.
Reduced Water Extraction
a. The humidistat may be set too low, if signs of condensation or dampness remain, increase the setting.
b. The filter may be blocked, remove, clean and refit.
c. After being installed all dehumidifiers will collect less moisture as initial excess moisture is removed.
This is normal.
d. The dehumidifier may be positioned next to a heat source, i.e., a radiator - reposition.
Dehumidifier collects water but is not preventing condensation
a. The humidistat may be set too low, select a higher setting.
b. Outside temperatures have dropped suddenly. The dehumidifier may take a few days to get the problem
back under control.
Red Water Container Light remains on all the time and the dehumidifier is not running.
(Normal when the water container is full).
a. Ensure the water container is not full.
Requesting Service
Before requesting service please read the section ‘If your dehumidifier fails to operate’. If after following this
advice you still experience problems please obtain the following information, then contact us on
0845 6349899
(UK only).
a. Model and Serial Numbers (located on a rating plate behind the water container).
b. Your Name, Address, Postcode and Telephone Number.
c. Where your dehumidifier was purchased
d. Date of purchase
e. If applicable any valid guarantee extension
In other countries please contact your national distributor or retailer.
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