– SMS1990
6. SERVICE INFORMATION
In the event that your SMS1990 should require servicing, please follow these
instructions:
1. Call EAW Commercial Tech Support at 1-888-337-7404, 7 am to 5 p.m. PST (Monday-
Friday), to verify the problem and obtain a Return Authorization (RA) Number. Be sure to
have the serial number of the unit when you call. You must have a Return Authorization
Number in order to obtain warranty service at an authorized service center. You can also
e-mail EAW Commercial Tech Support at: [email protected]
2. Pack the unit in its original packaging. THIS IS VERY IMPORTANT. LOUD Technologies
is not responsible for any damage that occurs during shipping due to non-conventional
packaging. Original packaging helps to minimize the possibility of shipping damage.
3. Include a legible note stating your name, return address (no P.O. boxes), daytime phone
number, Return Authorization Number, and a detailed description of the problem,
including how we can duplicate it.
4. Write the Return Authorization Number in BIG BOLD PRINT on the top of the box.
5. Tech Support will tell you where to ship the unit when you call for an RA Number. We
suggest insurance for all forms of cartage.
