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Troubleshooting
In the unlikely event of any issues with your RADIUS system, refer to the below symptoms and potential resolutions. If none of these
apply, please contact EAW’s Application Support Group for assistance (contact information on next page).
Symptom
Possible Cause
Potential Resolution
After updating firmware from Mosaic,
cannot connect to loudspeakers on
network and/or rear panel display does
not return to normal operating mode.
Loudspeaker has not rebooted after
firmware update.
Reboot loudspeaker (via AC power cycle).
Cannot connect to one or more
loudspeakers on network from Mosaic.
Faulty network connection(s) within
system.
Examine the rear-panel Ethernet link
indicator on the loudspeakers in question.
Verify Ethernet connectivity by selectively
disconnecting Ethernet cables (if network
loop-through is being used) to verify that
all connections are being made.
Cannot connect to
any
loudspeakers on
network from Mosaic.
Faulty or non-existent connection
between iPad and wireless router, or
between router and loudspeakers.
Verify that iPad is logged into wireless
router.
Connect to router via laptop running
Audinate Dante Controller and verify that
loudspeakers appear. If they do not, verify
IP address settings and DHCP status on
router.
Network loudspeaker discovery is sluggish
or unreliable.
Wireless router is saturated with network
audio traffic.
Network is handling significant unrelated
traffic.
Ensure that wireless router is connected to
a filtered port (labeled “COMM”) on one of
the loudspeaker enclosures (or a Mackie
DL32R). This will reduce the amount of
additional traffic sent to the router,
improving Mosaic performance.
Ensure that the RADIUS network is isolated
from corporate or office networks, or those
handling internet traffic.
RADIUS loudspeaker does not sound
‘correct’.
User-defined processing parameters
remain in system, degrading performance
from factory standards.
Perform Factory Reset via loudspeaker rear
panel. NOTE: This will not affect Dante
audio assignments or names.
