7 Maintenance and service
7.4 Troubleshooting
MICRO PANEL XP-702
07/2011 MN04802003Z-EN
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65
7.4
Troubleshooting
Fault and possible cause
Corrective action
Device does not start (boot).
Power supply interface does not have any
power.
Check the power supply cable.
The device was not de-energized after shut
down.
De-energize the device for at least 20 s after
shutdown.
While the device is starting (booting), the following
message appears:
«Reboot and select proper boot device…»
There is no CF card/hard disk with oper-
ating system in the CF slot 0/hard disk slot.
Insert the CF card/hard disk with the operating
system in the CF slot 0/hard disk slot.
CF card/hard disk in CF slot 0/hard disk slot
is not bootable.
Replace the CF card/hard disk with the oper-
ating system in CF slot 0/hard disk slot.
A bootable USB mass storage memory
without an operating system is connected
to the device.
Remove the USB mass storage memory.
Display remains or becomes dark.
Backlight is faulty.
Send in your device for repair.
BIOS setup lost or BIOS incorrectly set.
Send in your device for repair.
Second display remains black when the device is
started (booted).
Second display is deactivated.
Activate the second display
(
→
Touch does not react or does not react correctly to
touch operation.
Infra-red frame of the infra-red touch is contam-
inated.
Clean the infra-red frame
(
→
Touch controller is faulty.
Send in your device for repair.
The icon
appears in the taskbar.
Incorrect operation of the operating elements
on the display.
Remove all objects from the area of the display.
Infra-red frame of the infra-red touch is contam-
inated.
Clean the infra-red frame
(
→
The threaded pins for mounting the device have
been tightened too much.
Loosen the threaded pins (observe max.
torque,
→
51).
Device is faulty.
Send in your device for repair.
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