DPD-9E2305
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8.2 Service and support
If you have any question or problem with the UPS, call Eaton or your local service representative in your country / region.
Please have the following information ready when you call for service:
Model number
Serial number
Firmware version number
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must appear on the
outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or request packaging from the
Help Desk or distributor. Units damaged in shipment as a result of improper packaging are not covered by warranty. A
replacement or repair unit will be shipped freight prepaid for all warrantied units.
For critical applications, immediate replacement may be available. Call the Help Desk for the dealer or distributor
nearest you.
9 Specification and technical characteristics
9.1 Electrical input
Default frequency
50Hz
Nominal frequency
50/60Hz
Frequency range
47-70Hz
Protective class
Protective class I
