20
Troubleshooting Checks Action
9
Was the test strip exposed to open air for a long
period of time?
Repeat the control test with properly stored strips.
9
Was the test strip bottle capped tightly?
This will humidify strips inside. Replace the test
strips.
9
Was the meter functioning well?
You can use control solution to verify the meter’s
functions. (Chapter 2)
9
Is the control solution expired or contaminated?
Replace with new control solution to check the
performance of SMBG system
.
9
Were test strips and control solutions stored in
cool, dry places?
Repeat the control test with properly stored strips
or control solutions.
9
Did you follow the testing steps properly?
Read Chapter 2 "Control Solution Testing" and test
again. Stop using the meter if you continue to
obtain the inaccurate results. Call Consumer
Services Toll-Free:
1-866-203-2761
(Eastern Time,
Mon-Fri 9:00AM-9:00PM) or E-mail:
