Electric Stove With Heater
USA
AFTER SALES SUPPORT
USA
1 866 661 1218
8
www.tsicustomerservice.com
TROUBLESHOOTING GUIDE
Troubleshooting Guide
Problem
Root Cause
Corrective Action
1. No power
1. Power cord was not plugged
into the outlet
1. Check that unit is plugged directly into a standard
120 volt outlet
2. Stove does not
turn on manually
2a. No incoming power from
the electrical wall socket or
switches.
2b. Improper operation
2c. Defective button
2a. Check circuit breakers and move unit to another
outlet
2b. Manually press main power button from front of
unit
2c. Replace button
3. Flames are not
moving
3a. Defective spinner motor
3b. Spinner detached from
the
motor
3a. Replace spinner motor
3b. Remove the back panel and check to see if “spinner” is
correctly mounted to the motor
4. Flames are not
visible
4a. Burnt out light bulb
4a. Replace 40 watt candelabra bulb
5. Flames are not
bright
5a. Normal operation
5b. Defective dimmer switch
5a. Turn brightness dimmer knob until desired brightness is
achieved
5b. Replace dimmer switch
6. Heater is not
turning
off
6. Defective
Thermostat
Switch 6. Replace
Thermostat
Switch
7. Heater is not
turning
on
7a. Improper operation
7b. Defective switch
7c. Defective heater blower
motor
7a. Manually press main power button on front of unit
7b. Replace switch
7c. Replace heater blower motor
8. Not producing
enough
heat
8a. power strip/surge
protector/extension cord
being used
8b. Location of unit
8a. Plug unit directly into the wall
8b. Make sure unit is located on an interior wall
9. Unit blows cool
or cold air
9. Defective heater blower
motor
9. Replace heater blower motor
10. Noise with
heater on
10a. Dirty heater blower motor
10b. Defective heater blower
motor
10a. Gently vacuum heater blower vents.
10b. Replace heater blower motor
11. Noise with
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heater off
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drive motor
11b. Dented back panel
11c. Warped spinner shaft
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11b. Refer to TSI customer service
11c. Refer to TSI customer service
12. Power cord
gets warm
12. Normal operation
12. Check your heater cord and plug connections. Faulty wall outlet connections or loose
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Heaters draw more current than small appliances, overheating of the outlet may occur
even if it has not occurred with the use of other appliances. During use check frequently to
determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and
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13. Is it safe to
place unit on
carpet?
13. Product inquiry
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items are at least 3 feet away from front and sides of the unit.
14. How many
square feet
will my unit
warm up?
14. Product Inquiry
14. Provides supplemental heat up to 400 square feet
