Troubleshooting
Fuzzy picture
TV may require re-scanning at new destination.
Check if power is connected and switched on indicated by a red LED in remote control base unit window.
Check connection by connecting antenna cable directly to the Base Unit marked ANTENNA. If clear picture is obtained, there
may be a connection fault in the caravan built-in TV antenna wiring.
Extend excess coaxial cable and make sure it is not coiled or bundled up
Check pilot LED under the antenna head is on.
Make sure connectors are dry as moisture inside the connectors can short out signals
Make sure all wires are connected properly.
Make sure the antenna mast is set up straight and not slanting.
Fully extend the telescopic dipoles.
Rotate antenna to receive best picture quality.
Too far out of range from TV transmission station or under heavy foliage or in mountain valley or behind large obstructions.
TV may require fine tuning.
Too close to wide coverage transmitter causing overboosting. Set up antenna indoors or retract telescopic dipoles to reduce
signal pick up.
Vertical signal area. Use vertical bracket to re-orientate antenna.
Fuzzy picture or “No Signal” from Set Top Box even in strong signal areas
In large metropolitan area, there usually is a major wide coverage transmitter. The Easytune is equipped with a strong signal
booster. It is designed to receive weak signals when travelling away from major cities and transmitters as most tourist destinations
are located. This phenomenon is called over-boosting. In such situations, set up the antenna indoors and have all the telescopic
dipoles retracted to reduce signal reception.
Antenna will not turn using button on Base Unit
Make sure the transformer being used is the one supplied with the antenna.
Check connection by connecting antenna cable directly to the Base Unit marked ANTENNA. If problem disappears, there may be
a connection fault in the caravan built-in TV antenna wiring.
Check pilot LED under the antenna head is on.
Make sure all wires are connected properly.
Make sure power is connected to base unit and switched on indicated by a red LED.
Make sure a green command acknowledge LED is on when button is pressed.
Ensure outdoor antenna unit has sufficient space for turning.
Ensure antenna wire has enough slack for rotation.
Ensure the antenna head hand screws securing to mast are not over tightened causing the rotating motor to stick.
Carefully force the rotator motor to turn slightly by hand to free cogs.
Antenna will not turn using Remote Control
Make sure the transformer being used is the one supplied with the antenna.
Make sure power is connected to base unit and switched on indicated by a red LED.
Check pilot LED under the antenna head is on.
Press button on base unit to make sure antenna is set up properly and turns.
Check polarity of battery in remote control battery compartment.
Make sure batteries are good.
Make sure base unit is not in direct sunlight or bright light.
Remote control emitter soiled or blocked or pointing the wrong way.
Too far away from base unit.
Obstruction between remote control and base unit – must be in line of sight.
Ensure the antenna head hand screws securing to mast are not over tightened causing the rotating motor to stick.
Clear picture on UHF but fuzzy on VHF or vice versa
Both TV stations are not in line with each other. Rotate antenna when changing TV channels.
One of the stations is too close and signal is saturating the booster. May improve by relocation of antenna.
Extend the telescopic VHF antennae fully for improved signal reception.
Retract the telescopic VHF antennae for attenuating strong signals.
There is a strong radio transmitter in the area. Relocate antenna.
Compatibility
Baluns are sometimes installed for isolation and impedance matching for passive antenna systems. These devices are
incompatible with active antennas especially with mast head amplifiers or boosters. As power needs to be injected into the signal
coaxial cable to go up to the mast head amplifier, the balun becomes a short circuit to the power supply, hence burning
out the power transformer.
