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EastLink Telephone Скачать руководство пользователя страница 3

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IT’S fOR YOU!

Welcome to EastLink Telephone.

In appearance, your EastLink Telephone service doesn’t look any different. Same
dialtone. Same phone number. Same features. The difference is in the way we do
it and the value that we can pass along to you.

Every call you make is seamlessly connected over the EastLink digital fibre-optic
Cable network. Just as this network delivers Cable Television programming and
High Speed Internet access, it also moves phone traffic. Our network capacity and
the technology we use make it possible to deliver the crystal-clear sound that you
expect from your local phone service. And that’s just the beginning. We also offer
as many or as few of the value-added calling features you want.

But the best technology is only as good as the people behind it. The EastLink
Customer Care team are there if and when you need them. We know how
important your telephone is to you.

For your reference, we offer this handbook which outlines our telephone service in
detail and provides information relevant to EastLink customers.

Thanks for choosing EastLink and if you have any questions, give us a call!

1-888-345-1111

HRM 453-2800, Amherst / Oxford / Collingwood / Springhill 660-2800,

Antigonish 735-2800, Aylesford / New Minas / Kentville 365-2800,

Bridgewater 530-2800, Charlottetown 367-2800, Liverpool 356-2800,

Mount Uniacke 256-2800, New Glasgow / Pictou 695-2800,

Summerside 724-2800, Sydney 270-2800, Truro 843-2800,

Windsor 472-2800, Yarmouth 881-2800, or visit eastlink.ca.

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Содержание Telephone

Страница 1: ...EastLink Telephone Customer Guide eastlink ca MARITIME...

Страница 2: ...s Dime Time Max plan You pay the lowest of the three totals The EastLink Long Distance Savings Plan excludes any special promotional offers eastlink ca ADD EASTLINK LONG DISTANCE TO YOUR BUNDLE SO MAN...

Страница 3: ...ng We also offer as many or as few of the value added calling features you want But the best technology is only as good as the people behind it The EastLink Customer Care team are there if and when yo...

Страница 4: ...EastLink Customer Information 14 1 0 General 14 2 0 EastLink Serving Area Maps 14 3 0 Payment Options 14 4 0 Billing Policy 15 5 0 Security Deposit Policy 15 6 0 Late Payment Charge 16 7 0 NSF Cheque...

Страница 5: ...STED CALLS Press 0 0 if you require assistance in making a long distance call If you wish to make an operator assisted call but dial the number yourself press 0 area code phone number and the system w...

Страница 6: ...n design the package that best suits your needs at a price that s less than you re used to Guaranteed 4 1 RESIDENTIAL Count on rock solid reliability with our telephone lines You plug into a digital n...

Страница 7: ...ate 5 Cents Canada U S Anytime Calling Plan Call anytime any day of the week for the same low rate Calling cards are also available EastLink Local Telephone customers can also select their long distan...

Страница 8: ...CALL WAITING How do I answer a waiting call A special tone will alert you to a waiting call To answer the incoming call quickly press and release the receiver button the hang up button on your teleph...

Страница 9: ...your Call Forward feature is in effect Note If the line is busy or there is no answer at the forwarding number hang up and repeat the process to ensure the feature is activated How do I turn it off P...

Страница 10: ...ne for up to 30 minutes A special callback ring will alert you when the line becomes free Note Some phones ring normally To cancel your Ring Again request Press 8 6 5 9 call screen Easily block unwant...

Страница 11: ...ss 2 for administrative options Press 1 for password options Press 3 to turn skip password function on or off Press 1 to change personal password Press to enter old password Press to enter new passwor...

Страница 12: ...one number from another phone Press when your voice mail message greets you Enter your password If you are calling from an EastLink Telephone area you can check your messages without having Long Dista...

Страница 13: ...Bridgewater 530 Brookfield 650 Charlottetown 367 Chester 273 Collingwood 230 Debert 641 Elmsdale 259 Fall River 446 French Village 446 Great Village 655 Halifax 446 Heatherton 572 Hopewell 272 Hubbard...

Страница 14: ...nuisance calls Information about the trace will only be provided to the appropriate law enforcement officials To trace a call hang up on the caller Pick up the phone listen for dial tone then Press 5...

Страница 15: ...made during the billing period including line charges features services and taxes Your basic local service is billed one month in advance and also includes charges for directory assistance and operat...

Страница 16: ...the CRTC s regulatory authority and must adhere to the decisions made by the CRTC 2 0 EASTLINK SERVING AREA MAPS 2 1 Information about EastLink serving areas can be obtained from our website eastlink...

Страница 17: ...es we must correctly bill you within one year of the date the charge was made You may negotiate payment arrangements on disputed amounts under reasonable circumstances and in such cases EastLink will...

Страница 18: ...has lapsed 8 2 We may request immediate payment in extreme situations provided that a notice has been issued under 8 1 and the risk of loss has substantially increased since that notice was given 9 0...

Страница 19: ...e you have paid in advance for service EastLink will rebate the portion that was paid for service for the period after the termination date Any such rebate will first be applied in payment of any amou...

Страница 20: ...to normal wear and tear to its facilities except that EastLink may charge for the additional expense incurred when you require maintenance and repair work to be performed outside of regularly schedule...

Страница 21: ...icator when invoked by an end customer provision of an automated universal per call blocking of calling line identification provision of per line call display blocking to qualified end customers disal...

Страница 22: ...ne other than a the customer b a person who in our reasonable judgment is seeking the information as an agent of the customer c another telephone company provided the information is required for the e...

Страница 23: ...ides telephone service When you dial 9 1 1 your call is automatically routed directly to the Public Service Answering Point A standard government service fee for this service appears on your telephone...

Страница 24: ...ing from directory advertisements furnished by a Customer or a Customer s directory listing provided such advertisements or the information contained in such listings were received in good faith in th...

Страница 25: ...ities or equipment on the property or premises and agrees to save harmless and indemnify EastLink against all actions causes of action claims or demands arising or resulting from any lack of such cons...

Страница 26: ...te to the Canadian Radio television and Telecommunications Commission CRTC an independent agency of the Government of Canada responsible for the regulation of activities of telecommunications companie...

Страница 27: ...Notes...

Страница 28: ...Calling Features High Speed Extreme 15 on one computer Digital Cable with 3 extra outlets plus Rogers Wireless regular priced 25 Megatime Plan Annual savings may vary by Cable system Some conditions a...

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