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eastlink.ca
Troubleshooting
If you’re having issues with the Smart Hub, try the following options:
Check your Router’s Connection to the Internet:
Please contact 1-866-476-0420 to find out why your internet connection isn’t working.
Perform a Communication Test:
Press the Reset button (pinhole) for 1 to 3 seconds (use a paper clip or tool if necessary). The
Communication LED will quickly flash five times to indicate that the test was sent. Please wait
two minutes before trying to use the device again.
Power Cycle:
Unplug the device from power for 10 seconds and plug it back in. Wait for the Power and
Communication LEDs to become solid before trying to use the device again.
Reset:
Press and hold the Reset button (pinhole) for 15 to 20 seconds (use a paper clip or tool if
necessary). All LEDs will flash simultaneously to indicate that the device will reset. Wait for the
Power and Communication LEDs to become solid before trying to use the device again.
LED Reference Guide
Power
• On – device powered on
• Off – device powered off
• Flashing – device booting
Communication
• On – connected to Internet
• Off – no local or internet connection please see troubleshooting section
• Flashing (slowly) – local connection, no internet
• Flashing (5 quick flashes) – communication test initiated
Data
•
On & Flashing – device transferring or receiving data
•
Off – no data being transferred please check Ethernet connection and connection to router
WiFi
• On – active
• Off – inactive
• Flashing – WPS mode activated
Z-Wave
• Off – normal operation
• Flashing (slowly) – in add mode
• Flashing (quickly) – adding new device
• Solid (15 seconds) – device added
• Flashing (slowly, 15 seconds) – device removed
