5 Year Limited Warranty
Earthquake warrants the original purchaser that all Factory Sealed New Audio
Products to be free from defects in material and workmanship under normal and
proper use for a period of five (5) years from the date of purchase (as shown on the
original sales receipt with serial number affixed/written on it).
The five (5) year limited warranty period is valid only if an authorized
Earthquake dealer properly installs the product and the warranty registration
card is properly filled out and sent to Earthquake Sound Corporation. If a non-
authorized party installs the product, a ninety (90) day warranty period will be
applied.
(A) Five (5) years limited warranty plan coverage guidelines:
�
First year:
Earthquake pays for labor, parts, and ground freight (only in US
mainland, not including Alaska and Hawaii. Shipping to us is not
covered).
�
Second, third, fourth & fifth year:
Earthquake pays labor only. Customer
must pay for parts and freight both ways.
(B) Warning:
�
Products (sent in for repair) that are tested by Earthquake technicians
and deemed to have no problem will not be covered by the limited
warranty. Customer will be charged a minimum of one (1) hour of labor
(at ongoing rate) plus shipping charges back to customer.
�
Each product sent in for repair must be packaged in its original
packaging. Otherwise,
repackaging charges will apply in addition to
the labor, parts and shipping charges.
(C) Earthquake will repair or replace at our option all defective
products/parts subject to the following provisions:
�
Defective products/parts have not been altered or repaired by anyone
other than an Earthquake factory approved technician.
�
Products/parts are not subjected to negligence, misuse, accident or
damage by improper line voltage.
�
Products/parts were used with incompatible products.
�
The serial number or any part of the product has been altered, defaced or
removed.
�
Products/parts have been used in any way that is contrary to
Earthquake’s written instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused,
including but not limited to the following:
�
Damages to speaker cabinet and cabinet finish due to misuse, abuse or
improper use of cleaning materials/methods.
�
Bent speaker frame, broken speaker connectors, hole(s) in speaker cone,
hole(s) in surround &/ dust cap, and burnt speaker voice coil.
�
Fading and/or deterioration of speaker components & finish due to
improper exposure to elements.
�
Bent amplifier casing, damaged finish on the casing due to abuse,
misuse or improper use of cleaning material.
�
Burnt tracers on PCB.
�
Product/part damaged due to poor packaging or abusive shipping
conditions.
�
Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly
filled & returned to Earthquake with a copy of the sales receipt.
(E) Service Request:
To receive product service, contact Earthquake Service Department at
(510) 732-1000 and request an RMA number (Return Material
Authorization). Items shipped without a valid RMA number will be refused.
Make sure you provide us with your complete/correct shipping address, a
valid phone number, and a brief description of the problem you are
experiencing with the product. In most cases, our technicians might be
able to resolve the problem over the phone, thus eliminating the need to
ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize
transport damage and prevent repackaging cost (at the ongoing rates).
Shipper claims regarding items damaged in transit must be presented to
carrier. Earthquake Sound Corporation reserves the right to refuse
improperly packed product. A copy of the original sales receipt must
accompany product returned to service. We encourage you to include with
the package a written description of the problem. Ship product to:
Earthquake Sound Corp.
2727 McCone Avenue, Hayward, CA 94545
Tel: (510) 732-1000
You are responsible for the cost of shipping the product to Earthquake
Sound Corporation.
(G) Disputes Resolution:
All disputes between clients and Earthquake Sound Corporation resulting
from the five (5) year limited warranty policy must be resolved according to
the laws & registration of the county of Alameda, California.
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Earthquake Sound Corp. | www.earthquakesound.com
XJ-300ST Manual 19
Specifications are subject to change without notice
XJ-300ST Manual
