Earthquake warrants the original purchaser that all
be free from defects in material and workmanship, under
normal and proper use, for a period of
(as shown on the original bill of sale with serial number affixed/written on it). The
five (5) years warranty period is valid
, and the warranty registration card is properly
filled out and sent to Earthquake Sound Corporation.
(A)
-
Earthquake pays for labor, parts, and ground freight (only in
US mainland, not including Alaska and Hawaii) back to customer.
-
Earthquake pays for labor and parts only, customer must
pay freight both ways.
-
Earthquake pays labor only. Customer must
pay for parts and freight both ways.
(B)
Products (sent for repair) that are tested by Earthquake technicians
and deemed to have no problem,
. Customer will be charged a minimum of one (1) hour of labor (ongoing
rates) plus shipping charges back to customer.
(C)
-
Defective products/parts have not been altered or repaired by other
than an Earthquake factory approved technician.
-
Products/parts are not subjected to negligence, misuse, improper use,
or accident, damaged by improper line voltage, used with incompatible
products, or have its serial number or any part of it altered, defaced or
removed, or have been used in any way that is contrary to Earthquake's
written instructions.
(D)
Earthquake warranty does not cover products that have been modified or
abused. Including but not limited to the following:
-
Damages to speaker cabinet and cabinet finish due to misuse, abuse,
use of improper use of cleaning materials/methods.
-
Bent speaker frame, broken speaker connectors, holes in speaker
cone, surround & dust cap, burnt speaker voice coil.
-
Fading, deterioration of speaker components & finish due to improper
exposure to elements.
-
Bent amplifier casing, damaged finish on the casing due to abuse,
misuse, or improper use of cleaning material.
-
Burnt tracers on PCB.
-
Product/part damaged due to poor packaging or abusive shipping
conditions.
-
Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly
filled & returned to Earthquake with a copy of the sales invoice.
(E)
To receive product/s service, contact Earthquake service department
at (510) 732-1000 and request an RMA number (Return Material Authorization),
items shipped without a valid RMA number will be refused. Make sure you
provide us with your complete/correct shipping address, a valid phone number,
and a brief description of the problem you are experiencing with the product. In
most cases, our technicians might be able to resolve the problem over the
phone, thus eliminating the need to ship the product.
(F)
Product/s must be packaged in its original protective box/s to minimize
transport damage. Shipper claims regarding items damaged in transit must be
presented to carrier. Earthquake Sound Corporation reserves the right to refuse
product improperly packed. Original bill of sale must accompany product
returned for service. We encourage you to include with the package a written
description of the problem. Ship product to: Earthquake Sound Corp. 2727 Mc
Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You are responsible for
the cost of shipping the product to Earthquake Sound Corporation.
(G)
All disputes - between clients and Earthquake Sound Corporation -
resulting from the five (5) years limited warranty policy must be resolved
according to the laws & regulations of the county of Alameda -California.
Factory Sealed
New Audio Products
five (5) years from the date of purchase
only if the product is properly installed by
an Earthquake authorized party
If the product is installed
by a non-authorized party, a ninety (90) days warranty period applies.
Five (5) years limited warranty plan coverage guidelines:
First year:
Second year:
Third, fourth & fifth year:
Warning:
will not be covered by the five (5) years limited
warranty
Earthquake agrees to repair or replace - at our option - all such defective
products/parts subject to the following provisions:
Warranty Limitations:
Service Request:
Shipping Instructions:
Disputes Resolution:
Consumer Warranty & Guidelines
10
Specifications Are Subject To Change Without Notice
IQ Suboowfer Power Amplifier
