3
www.earthquakesound.com
Earthquake warrants the original purchaser that all Factory Sealed New Audio Products
to be free from defects in material and workmanship under normal and proper use for a
period of five (5) years from the date of purchase (as shown on the original sales receipt
with serial number affixed/written on it).
The five (5) year warranty period is valid only if an authorized Earthquake dealer
properly installs the product and the warranty registration card is properly filled out and
sent to Earthquake Sound Corporation.
If a non-authorized party installs the product, a ninety (90) day warranty period will be
applied.
(A) Five (5) years limited warranty plan coverage guidelines:
First year:
Earthquake pays for labor, parts, and ground freight (only in US
mainland,
not including Alaska and Hawaii)
(shipping to us is not covered).
Second through fifth year:
Earthquake pays labor only. Customer must pay for
parts
and freight both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to
have no problem(s) will not be covered by the five (5) year limited warranty.
Customer will be charged a minimum of one (1) hour of labor (at the ongoing rates)
plus shipping charges back to customer.
(C) Earthquake will repair or replace - at our option - all defective products/parts
subject to the following provisions:
Defective products/parts have not been altered or repaired by other than an
Earthquake factory-approved technician.
Products/parts are not subjected to negligence, misuse, improper use or accident,
damaged by improper line voltage or used with incompatible products
Products/parts with its serial number or any part of it altered, defaced or removed,
or have been used in any way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused, including but
not limited to the following:
Damages to speaker cabinet and cabinet finish due to misuse, abuse or improper
use of cleaning materials/methods.
Bent speaker frame, broken speaker connectors, holes in speaker cone, surround
& dust cap, burnt speaker voice coil.
Fading and or deterioration of speaker components & finish due to improper
exposure to elements.
Bent amplifier casing, damaged finish on the casing due to abuse, misuse or
improper use of cleaning material.
Product/part damaged due to poor packaging or abusive shipping conditions.
Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly filled &
returned to Earthquake with a copy of the sales invoice.
(E) Service Request:
To receive product service, contact Earthquake service department at (510) 732-
1000 and request an RMA number (Return Material Authorization). Item(s) shipped
without a valid RMA number will be refused. Make sure you provide us with your
complete/correct shipping address, a valid phone number, and a brief description of
the problem you are experiencing with the product. In most cases, our technicians
might be able to resolve the problem over the phone; thus, eliminating the need to
ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize transport
damage. Shipper claims regarding items damaged in transit must be presented to
carrier. Earthquake Sound Corporation reserves the right to refuse improperly
packed product. A copy of original sales receipt must accompany product(s)
returned for service.
We encourage you to include a written description of the problem inside the
package. Ship product to:
Earthquake Sound Corp.
2727 McCone Avenue
Hayward, CA 94545
You are responsible for the cost of shipping the product(s) to Earthquake Sound
Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting from
the five (5) years limited warranty policy must be resolved according to the laws &
regulations of the county of Alameda -California.
SERIAL NUMBER
We recommended that you place or write
your serial number here for future
reference, if necessary.
EARTHQUAKE SOUND 5-YEAR LIMITED WARRANTY
