Troubleshooting
The
BT4
does not pair with the cell phone
Make sure the cell phone supports both A2DP and AVRCP
profiles. The
BT4
is not designed to work with devices that do not
support those profiles.
No connection between the device and the
BT4
Ÿ
Make sure that the device is within range to the
BT4
.
®
Ÿ
Check the device’s Bluetooth settings and make sure it is
connected to the
BT4
.
Ÿ
Pair the device to the
BT4
again.
The music is not coming out of the stereo speakers
Ÿ
Make sure that the
BT4
is powered on.
Ÿ
Make sure that the audio cable is properly and firmly connected
to both the
BT4
and stereo system.
Ÿ
Make sure that the volume of your device’s multimedia player is
not on mute and is set at a suitable level.
Ÿ
Make sure that the volume of your stereo system is not on mute
and is set at a comfortable listening level.
Ÿ
Make sure that you are within range to the
BT4
and that your
®
device is connected via Bluetooth with the
BT4
.
The sound from the stereo speakers is intermittent
Move your device closer to the
BT4
. Note that the
BT4
is designed
to work within
≈
32
feet (10m) range and walls or other
obstructions will reduce the range.
The iQuake is not playing even though the
BT4
is operating
Ÿ
Make sure that the audio cable is properly and firmly connected
to both the
BT4
and the iQuake.
Ÿ
Make sure the device’s multimedia player is not on mute.
Ÿ
Make sure the iQuake’s input selector is set to “RCA” by using
the remote or by clicking the input selector button.
Ÿ
Make sure the iQuake is not muted.
The speakers connected to the XJ300FR are not playing even
though the
BT4
is operating
Ÿ
Make sure that the audio cable is properly and firmly connected
to both the
BT4
and the XJ300FR.
Ÿ
Make sure the speakers are properly connected to the XJ300FR
amplifier.
Ÿ
Make sure the device’s multimedia player is not on mute.
Ÿ
Make sure the XJ300FR’s input selector located on the back of
the amplifier is set to RCA.
Ÿ
Make sure the XJ300FR is set to AUTO ON - switch is located on
the front of the amplifier.
Ÿ
Make sure the XJ300FR’s volume is not set at MIN.
¾
Technical support
For additional technical support, contact our technical support
team by:
e-mail:
phone:
US Toll Free 1-800-576-7944
510-732-1000
fax:
510-732-1095
Specifications are subject to change without notice.
®
iPhone , iPad
holders and have no affiliation with Earthquake Sound Corporation.
®
®
®
, Android and Bluetooth are the property of their respective trademark
Earthquake warrants the original purchaser that all Factory Sealed
New Audio Products be free from defects in material and
workmanship, under normal and proper use, for a period of one (1)
year from the date of purchase (as shown on the original sales
receipt with serial number affixed/written on it). The one (1) year
warranty period is valid only if product is properly installed
according to the written instructions of this manual.
(A)One (1) year limited warranty guidelines:
Earthquake pays for labor, parts, and ground freight (
US
mainland only
) back to customer.
(B) Warning:
Products (sent for repair) that are tested by Earthquake
technicians and deemed to have no problem(s) will not be
covered by the limited warranty.
Customer will be charged a
minimum of one (1) hour of labor (ongoing rates) plus
shipping charges back to customer.
(C) Earthquake agrees to repair or replace - at our option - all
such defective products/parts subject to the following
provisions:
!
Defective products/parts have not been altered or repaired
by other than an Earthquake factory approved technician.
!
Products/parts are not subjected to negligence, misuse,
improper use, or accident, damaged by improper line
voltage/excessive electrical supply, abnormal mechanical
or environmental conditions, used with incompatible
products, or have any part of it altered, defaced or
removed, or have been used in any way that is contrary to
Earthquake's written instructions.
(D) Warranty Limitations:
Earthquake warranty does not cover products that have
been modified or abused, including but not limited to the
following:
!
Damages to casing or part finish due to misuse, abuse, or
use of improper use of cleaning materials/methods.
!
Damages due to improper line voltage/excessive
electrical supply.
!
Broken or bent USB connectors.
!
Fading, deterioration of components due to improper
exposure to elements.
!
Subsequent damage to and from other products.
A warranty claim will not be valid if the warranty registration
card is not properly filled & returned to Earthquake with a
copy of the sales invoice.
(E) Service Request:
To receive product(s) service, contact Earthquake Sound’s
service department at (510) 732-1000 and request an RMA
number (Return Material Authorization) as item(s) shipped
without a valid RMA number will be refused. Make sure you
provide us with your complete and correct shipping address,
a valid phone number, and a brief description of the problem
you are experiencing with the product. In most cases, our
technicians might be able to resolve the problem over the
phone, thus eliminating the need to ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective
box(es) to minimize transport damage. Shipper claims
regarding items damaged in transit must be presented to
carrier. Earthquake Sound Corporation reserves the right to
refuse product that improperly packed. Original sales
receipt must accompany product returned for service. Ship
product to:
Earthquake Sound Corp. 2727 Mc Cone Avenue,
Hayward, CA 94545.
You are responsible for the cost of shipping the product to
Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound
Corporation - resulting from the one (1) year limited
warranty policy must be resolved according to the laws &
regulations of the county of Alameda, California.
Warranty Guidelines
