Earthquake Consumer Warranty and Guidelines
www.earthquakesound.com
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Five (5) year limited warranty:
• Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper
Earthquake warrants the original purchaser that all Factory Sealed New Audio
use of cleaning material.
Products to be free from defects in material and workmanship, under normal and proper use,
• Burnt tracers on PCB.
for a period of five (5) years from the date of purchase (as shown on the
original bill of sale
• Product/part damaged due to poor packaging or abusive shipping conditions.
with serial number affixed/written on it). The five (5) year warranty period is valid only if an
• Subsequent damage to other products.
authorized Earthquake dealer properly installs the product, and the warranty registration
card is properly filled out and sent to Earthquake Sound Corporation. If a non-authorized party
warranty claim will not be valid if the warranty registration card is not properly filled
installs the product a ninety (90) day warranty period will be applied.
& returned to Earthquake with a copy of the sales invoice. Warranty card is located
A
on the last page of this manual.
(A) Five (5) years limited warranty plan coverage guidelines:
(E) Service Request:
• First year:
Earthquake pays for labor, parts, and ground freight (only in US mainland,
To receive product/s service, contact Earthquake service department at (510)
not including Alaska and Hawaii).
732-1000 and request an RMA number (Return Material Authorization), items shipped
• Second year:
Earthquake pays for labor and parts only, customer must pay freight both
without a valid RMA number will be refused. Make sure you provide us with your
ways.
complete/correct shipping address, a valid phone number, and a brief description of the
• Third, fourth & fifth year:
Earthquake pays labor only. Customer must pay for parts
problem you are experiencing with the product. In most cases, our technicians might be able
and freight both ways.
to resolve the problem over the phone, thus eliminating the need to ship the product.
(B) Warning:
(F) Shipping Instructions:
Products (sent for repair) that are tested by Earthquake technicians and deemed to
Product/s must be packaged in its original protective box(s) to minimize
have no problem(s) will not be covered by the five (5) year limited warranty. Customer will be
transport damage. Shipper claims regarding items damaged in transit must be presented to
charged a minimum of one (1) hour of labor (ongoing rates) plus shipping charges back to
carrier. Earthquake Sound Corporation reserves the right to refuse product improperly
customer.
packed. Original bill of sale must accompany product returned for service. We encourage you
to include with the package a written description of the problem. Ship product to: Earthquake
(C) Earthquake will repair or replace - at our option - all defective products/parts
Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You are
subject to the following provisions:
responsible for the cost of shipping the product to Earthquake Sound Corporation.
• Defective products/parts have not been altered or repaired by other than an Earthquake
(G) Disputes Resolution:
factory approved technician. Products/parts are not subjected to negligence, misuse,
All disputes - between clients and Earthquake Sound Corporation - resulting
improper use, or accident, damaged by improper line voltage, used with incompatible
from the five (5) years limited warranty policy must be resolved according to the laws &
products, or have its serial number or any part of it altered, defaced or removed, or have
regulations of the county of Alameda -California.
been used in any way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused. Including
but not limited to the following:
• Damages to speaker cabinet and cabinet finish due to misuse, abuse, or use of
improper use of cleaning materials/methods.
• Bent speaker frame, broken speaker connectors, holes in speaker cone, surround &
dust cap, burnt speaker voice coil.
• Fading, deterioration of speaker components & finish due to improper exposure to
elements.
SERIAL NUMBER
Please keep this warranty information in a
safe place. Also we recommended that
you place or write your serial number here
for future reference if necessary.
