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Troubleshooting
Issue
Possible Causes
Possible Remedy
No sound
Battery is
not charged.
Charge the Processor until at least 2 solid
lights appear. If 2 or more solid lights appear,
the battery is not the issue, contact your
hearing professional.
Not loud enough
The Light Tip is
covered with wax.
Wipe down with a soft cloth, baby wipe or other
Isopropyl Alcohol based wipes to remove wax.
The Light Tip is
improperly inserted.
Remove and reinsert the Light Tip and check
the position in a mirror if possible.
Volume is set
too low.
If your device features volume user control
functionality, increase the volume. If you
still require more volume, contact your
hearing professional.
Warranty
Your hearing aid is covered by a warranty. Please talk to your hearing provider about
the details of your warranty.
