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This status indicates a loss of signal. 
1.Check  if any obstacles at antenna pointing range.
2. If without blockage ,check that ACU side setting  AGC_T (AGC threshold) setting. 
we can login Web Interface of ACU, go to SETTING page, modify  RX Parameters Setting---AGC Threshold,then press Enter to save , this figure is 
from 0-255, the bigger figure will decrease antenna sensitivity. So make it smaller if signal is weak.

FQ&A

The status shows Loss, what should we do?

83

www.eardatek.com

Appendix 4

Troubleshooting Guide---FQ&A 

Содержание KINGSAT P6

Страница 1: ...Standard Version 3 6 Quick Installation www eardatek com Maritime VSAT P6A P6 P6E P6 E ...

Страница 2: ...ions Step 4 ACU Setting Procedure Step 5 ACU IP Setting Step 6 Web Interface Login Quick Installation Guide with Web Interface Step 7 Antenna Operating Status Step 8 Tracking Satellite Step 9 Testing Internet Link Step 10 Setting Done and Surf Internet 16 17 18 19 20 21 22 28 29 30 31 Appendix 33 37 39 40 41 1 Antenna Status Monitor View Mode of ACU 2 Web Interface Home page Sub page Ant Location ...

Страница 3: ... Interface Setting page Rx setting Web Interface Setting page GNSS setting EL Adjustment with Web Interface TVRO mode with Web Interface Troubleshooting Guide Failure Cause Troubleshooting Guide Web Interface Troubleshooting Guide TVRO Mode Troubleshooting Guide Manual Mode Troubleshooting Guide FQ A 3 Upgrade 4 Troubleshooting Guide Error Code 5 Block Diagram Inside Radome 6 Radome Dimension 7 Sp...

Страница 4: ...e Check materials list in the carton Check connecting cables Check connecting diagram Check ACU Check connections of ACU Modem and Switch Part1 Antenna Installation Site Above Deck Unit Preparation For the first installation please follow the steps below Check each step to ensure that the antenna is installed and used correctly Each step after well done with mark Part2 ACU and Modem Below Deck Unit...

Страница 5: ...ing signal make sure 100 keep safe distance 15m far from ADU for radiation hazard Preparation for Installation Part 1 Antenna Installation Site ADU Preparation 10 10 Radiation Hazard Area No nearing 15m Safety Warning when antenna working 2 www eardatek com ...

Страница 6: ...www eardatek com Range 10 115 obstruction Block Area Step 2 Check if any obstructions exist with EL range 10 115 Make sure antenna is free of obstructions it can transmit and receive the satellite signal fully The Optimized site is that 360 free of obstruction when pointing to sky ...

Страница 7: ... Preparation 4 www eardatek com Step 3 Check mounting mast site The optimized site has 1 Minimum vibration better far from engine 2 Keep safe distance to Radar or other RF transmitter aviod fan beam 15 of Radar keep distance to Radar minimum 3m 15 Radar Minimum 3M 15 ...

Страница 8: ...d flatness plateau is below 3 0 mm 3 Good grounding fixed hole 20mm is exposed metal 4 High solidness it can withstand 60kg Preparation for Installation Part 1 Antenna Installation Site ADU Preparation Enough Height Plateau 3 0mm Mast can withstand 60kg KG 1 2 3 4 5 www eardatek com 40mm Bottom Bottom Exposed Metal ...

Страница 9: ...ation Site Selection and Case Analysis The following installation cases are the optimal sites Preparation for Installation Part 1 Antenna Installation Site ADU Preparation The optimal sites 6 www eardatek com ...

Страница 10: ...is easy to get dust then it will decrease RF performance of antenna Installation Site Selection and Case Analysis The following installation cases are not the optimal sites and can be optimized Preparation for Installation Part 1 Antenna Installation Site ADU Preparation Can be optimized 7 www eardatek com ...

Страница 11: ...tructions while the height of mounting bracket should be made as high as possible Installation Site Selection and Case Analysis The following installation cases are not the optimal sites and must be optimized Preparation for Installation Part 1 Antenna Installation Site ADU Preparation Must be optimized 8 www eardatek com ...

Страница 12: ...9 Step 5 1 Unpack carton and take out the antenna Preparation for Installation Part 1 Antenna Installation Site ADU Preparation www eardatek com ...

Страница 13: ...tallation Part 1 Antenna Installation Site ADU Preparation P6 P6E P6 E Fixing bolts and brackets position P6AFixing bolts position Bolt2 Bolt1 Step 5 2 Remove radome Then remove ALL red fixing bolts and brackets of safe delivery purpose www eardatek com ...

Страница 14: ...11 Step 6 Check Material List in the carton Preparation for Installation Part 1 Antenna Installation Site ADU Preparation www eardatek com ...

Страница 15: ...l cable RG6 black color 2 1 meter coaxial cable RG179 gold color 2 0 4 meter network cable 4 N F type connecting converter 1 5 meter waterproof tape RG179 coaxial cable Network cable N F type connecting converter Waterproof tape Preparation for Installation Part 1 Antenna Installation Site ADU Preparation www eardatek com ...

Страница 16: ...with RG179 coaxial cable 15M with RG6 network cable with RJ45 plugs If the default coaxial cable 15m with RG6 can not meet requirement We recommend cable type according to cable length as follows within 20m RG6 within 50m RG11 within 100m LMR400 within 200m LMR600 NOTE Impedance of cable is 75ohm attenuation of cable is under 20dB at 2 5GHz Preparation for Installation Part 1 Antenna Installation ...

Страница 17: ...w antenna running status 256x64 OLED display shows all status and setting of antenna Connect to Modem other IP device Connect to Modem Console Connect to Modem Connect to Antenna ADU Ground Stud must be well Grounding For safety and ESD protection Buttons for ACU operation Preparation for Installation Part 2 ACU and Modem BDU Preparation 14 www eardatek com ...

Страница 18: ...ntenna RX Antenna Control Unit Above Deck Unit Below Deck Unit Modem e g IDirect X5 Not supplied coaxial cable 1M with RG179 coaxial cable 15M with RG6 network cable with RJ45 plugs e g Router e g IP Cam e g VoIP Preparation for Installation Part 2 ACU and Modem BDU Preparation www eardatek com ...

Страница 19: ...na with below accessories on the pedestal of mast Installation Step 1 Mounting Antenna M8 Flat Washer M8 Spring Washer M8 Hex Nut M8 Flat Washer M8 Hex Nut M8 Spring Washer M8 Bolt from Antenna Pedestal www eardatek com ...

Страница 20: ... 1 meter coaxial cable RG179 gold color 2 0 4 meter network cable with RJ45 plugs Installation Step 2 Connection Diagram Antenna TX 48V Power Modem RX Modem TX Antenna RX Antenna Control Unit Modem e g IDirect X5 Not supplied coaxial cable 1M with RG179 supplied coaxial cable 15M with RG6 supplied network cable with RJ45 plugs supplied Above Deck Unit Below Deck Unit ...

Страница 21: ...Installation Step 3 Confirm All Connections Review all connections Antenna connections Connectors should be sealed with waterproof tape ACU connections Modem connections 18 www eardatek com ...

Страница 22: ... ACU can not communicate with antenna correctly Please check below cables connection 1 whether TX and RX coaxial cables are connected correctly 2 whether F N connectors are tight enough After reconnect and check then restart system Installation Step 4 ACU Setting Procedure 19 www eardatek com ...

Страница 23: ...iew2_IP View3_TX View4_Status View5_Version View Mode IPSetting Sat Setting LNB Setting GPS Setting Time Setting Reference Sat Setting Baud Rate Setting Set1_SAT INFO Set2_LNB Set3_GPS Set4_Time Set5_Reference Sat Lock1_DVB Lock2_AGC Lock3_Modem Setup1_Lock Mode Setup3_Parameter Setup2_IP Default Setting Manual CFG_Backup USB Record Wifi Upgrade CPI Mode Setup4_Default Setup5_Backup Setup6_Others S...

Страница 24: ... Make Sure laptop IP and ACU IP in same segment then go to Browser input ACU IP USER KINGSAT Password 1234 Now plz follow below guide Quick Installation Guide with Web Interface Installation Step 6 Web Interface Login 21 www eardatek com ...

Страница 25: ...terface Step1 Setup Lock mode in SETTING page Go to SETTING page select MOD mode MODEM mode in Lock Mode Setting press Enter to SAVE Another way for setting Lock mode go to ACU Press ok Set Lock Mode then BACK and SAVE 22 www eardatek com ...

Страница 26: ... and SAVE Quick Installation Guide with Web Interface Step 2 IP Setting and Protocol setting In SETTING page set ACU IP address and PORT same as MODEM OpenAMIP setting press Enter to Save Plz select the correct communication protocol default is OPENAMIP iDirect press Enter to Save 23 www eardatek com ...

Страница 27: ...Quick Installation Guide with Web Interface Step 3 Confirm IP Setting Back to HOME page check ACU IP VIEW confirm ACU OPENAMIP IP and PORT is same as setting 24 www eardatek com ...

Страница 28: ...MIP working or not If ACU IP and modem IP is setting done correctly ACU and MODEM will start to communicate by OPENAMIP protocol Plz check HOME page you can see OPENAMIP connected Enable OPENAMIP monitor window it will output some real time commands between ACU and MODEM Real time monitor for communication 25 www eardatek com ...

Страница 29: ...t or not Quick Installation Guide with Web Interface Step5 Wait for tracking Double check RX parameters as below this parameters are all from MODEM by OPENAMIP antenna is using this parameter to lock the signal from target satellite Just wait for tracking RX info for Tracking 26 www eardatek com ...

Страница 30: ...s done correctly you can check monitor window if ACU will receive L10 then L11 command from modem If yes antenna will show tracking when L10 and L11 come out Now check signal Quality Q if Q is more than 30 it means stable signal antenna keeps tracking If Q is less than 30 it may be weak signal or have blockage Antenna may move 27 www eardatek com ...

Страница 31: ... shows blinking it means OPENAMIP protocol is working correctly between ACU and MODEM OPENAMIP icon GPS icon 1 Power on and initial 2 Receive GPS info 3 ACU and MODEM communicates by OPENAMIP protocol 4 Tracking get gyro info and access the network Installation Step 7 Antenna Operating Status 28 www eardatek com ...

Страница 32: ... to setup the link Wait for MODEM to access the network Press UP button to display all MODEM status information now only support X5 X7 IQ200 Check RX SNR and Status SNR 4 means weak signal can not setup stable link SNR 6 means signal is ok can setup stable link SNR 10 means good signal Status In Network means now modem already in the network 29 www eardatek com ...

Страница 33: ...r Modem RX Modem TX Antenna RX Antenna Control Unit Modem e g IDirect X5 Not supplied coaxial cable 1M with RG179 supplied coaxial cable 15M with RG6 supplied network cable with RJ45 plugs supplied Above Deck Unit Below Deck Unit Connect to the PC and test whether the Internet link is connected successfully ...

Страница 34: ...an connect all IP devices to LAN ports of ACU then surf internet Antenna TX 48V Power Modem RX Modem TX Antenna RX Antenna Control Unit Modem e g IDirect X5 Not supplied coaxial cable 1M with RG179 supplied coaxial cable 15M with RG6 supplied network cable with RJ45 plugs supplied Above Deck Unit Below Deck Unit ...

Страница 35: ...phones with VLAN settings Above Deck Unit Below Deck Unit VOIP Phone Antenna TX 48V Power Modem RX Modem TX Antenna RX Modem Antenna Control Unit Intelligent Gateway Scalable 4G 5G Router Scalable AP Equipment Switch with VLAN coaxial cable 1M with RG179 supplied coaxial cable 15M with RG6 supplied network cable with RJ45 plugs supplied ...

Страница 36: ...View Mode IPSetting Sat Setting LNB Setting GPS Setting Time Setting Reference Sat Setting Baud Rate Setting Set1_SAT INFO Set2_LNB Set3_GPS Set4_Time Set5_Reference Sat Lock1_DVB Lock2_AGC Lock3_Modem Setup1_Lock Mode Setup3_Parameter Setup2_IP Default Setting Manual CFG_Backup USB Record Wifi Upgrade CPI Mode Setup4_Default Setup5_Backup Setup6_Others Set6_Console Port ...

Страница 37: ...or more information see page 58 Current longitude and latitude data in ACU setting Longitude of satellite Current date and time Rx parameters for Tracking Q Quality of signal Current lock mode DVB AGC MOD OPENAMIP icon Modem communicating with ACU only show in MODEM mode GPS locating successfully Main display description Appendix 1 Antenna Status Monitor View Mode of ACU 34 www eardatek com ...

Страница 38: ...quency of TX TXIF TX_Frequency BUC L O L O Local Oscillator of BUC BW Bandwidth of TX POL TX Polarization H horizontal V Vertical MODEL Antenna model name ID Unique Identification of the ACU ADU Current software version of Antenna mainboard BDU Current firmware version of ACU ADU Voltage of Above Deck Unit Antenna Normal value is around 24V BDU Voltage of Below Deck Unit ACU Normal value is around 4...

Страница 39: ...View Mode IPSetting Sat Setting LNB Setting GPS Setting Time Setting Reference Sat Setting Baud Rate Setting Set1_SAT INFO Set2_LNB Set3_GPS Set4_Time Set5_Reference Sat Lock1_DVB Lock2_AGC Lock3_Modem Setup1_Lock Mode Setup3_Parameter Setup2_IP Default Setting Manual CFG_Backup USB Record Wifi Upgrade CPI Mode Setup4_Default Setup5_Backup Setup6_Others Set6_Console Port ...

Страница 40: ...All antenna parameters are shown on this page Real time status is monitored Appendix 2 Web Interface Home page 37 www eardatek com ...

Страница 41: ...ate different parameters Capture GPS info IP setting ACU voltage and status monitor Version view Modem status from console port Real time monitor for communication RX info for Tracking Tx info from modem Antenna real time pointing status 38 www eardatek com ...

Страница 42: ...NSS satllites number which GNSS module can receive signal at current location Time Zone setting go to SETTING GNSS Setting GNSS parameters can be setup by manual if needed Another way for checking Check ACU side press Right button 5 times you can check GNSS info Appendix 2 Sub page Ant Location 39 www eardatek com ...

Страница 43: ...yro info from dual GPS module directly This is real Gyro info Manual Pointing Function Enable Manual Pointing antenna will erase gyro info motors of AZ and EL will stop AZ and EL motors will move by manual enter EL or AZ each step is 0 5 degree Target AZ EL Based on your GNSS location and target satellite antenna will automatically calculate the Target AZ and EL angle Current AZ and EL is monitore...

Страница 44: ...l configured or not Tx Enable function It is swtich to enable or disable Tx link by ACU We can use this function to verify BUC working or not Rx parameters All Rx parameters are from MODEM Antenna will use this parameters for tracking Make sure RX_IF LO POL must be 100 matched with opt file setting Rx_BW Rx_SR must be similar figure 20 difference as real symbolRate this figure will effect Signal Quality...

Страница 45: ...th opt file of MODEM Correct IP and PORT setting is the first step for ACU to communicate with MODEM IP setting go to SETTING ACU IP Setting for OPENAMIP Appendix 2 Sub page IP info 42 www eardatek com Check ACU side press Right button check IP VIEW page ...

Страница 46: ...All system power consumption is real time dectected When Searching and Tracking only Rx Link working total power is about 30 40Watt TX working with BUC total power is about 80 110Watt Skew Offset mostly for CPI setting AGC Value this figure effect Signal Strength Network it shows network from MODEM online or not OPENAMIP it shows OPENAMIP protocol get through between ACU and MODEM or not Appendix 2 S...

Страница 47: ...eck VERSION page VERSION ADU Version Above Deck unit means antenna mainboard firmware version BDU Version Below Deck unit means ACU firmware version ID this is unique ID for each antenna Appendix 2 Sub page Version page 44 www eardatek com ...

Страница 48: ...can access the Internet IN_ACQUISITION represents the acquisition network which is the link up process the antenna is aligned and Rx and Tx are ok WAITING_FOR_ACQUISITION the antenna is aligned Rx is OK and Tx is ready to start establishing a link DETECTED stands for Rx ok WAITING_FOR_RX_LOCK the antenna Rx has not locked the star successfully MODEM is waiting for the antenna to be aligned with th...

Страница 49: ...terface Setting page Select the upgrade bin file then press Upgrade then ACU side will receive the bin file and start to upgrade it will take about 20s After upgrade go to HOME page to check BDU version Appendix 2 BDU upgrade with Web Interface 46 www eardatek com ...

Страница 50: ...to Save NOC will require the antenna polarization clockwise CW to rotate the antenna 1 2 or counterclockwise CCW to rotate skew offset 1 2 to read the CPI value at same time you can modify Skew offset to 1 2 or 1 2 In the end NOC will provide the value of CPI to determine whether the antenna meets the standard while you need to save the matched skew offset setting Appendix 2 CPI test with Web Interfa...

Страница 51: ...Rx parameters Setting Modify Rx parameters by manual at this page This Rx parameters are the one which antenna using for tracking Appendix 2 Web Interface Setting page Rx setting 48 www eardatek com ...

Страница 52: ...correct Time zone then local time will be updated If GNSS module get damaged or output wrong Longitude and Latitude modify it by manual then press Enter to SAVE Appendix 2 Web Interface Setting page GNSS setting 49 www eardatek com ...

Страница 53: ...ion sensor adjustment If needed make elevation adjustment with EL Offset This setting must be followed by KINGSAT technical team instruciton Default is disable Appendix 2 EL Adjustment with Web Interface 50 www eardatek com ...

Страница 54: ...In TVRO mode with web interface you can not modify any setting only can view If you want to change sat parameters you need to operate with ACU panel button Press Switch to VSAT button antenna will come back VSAT mode Appendix 2 TVRO mode with Web Interface 51 www eardatek com ...

Страница 55: ...RX 13 18V RX TX Reflector TX with DC 48V RXin TXin RXout TXout Power VSAT Main Board Radome Inside AZ MOTOR GNSS Main Gyro Sensor EL Gyro Sensor EL MOTOR CL MOTOR RX TX to Rotary Units Board RotaryJoint TX to BUC Board Feed horn OMT L N B B U C SlipRing SK MOTOR ACU Inside Antenna Control Unit ACU Main Board OLED Button LED Board USB Board 4 PORT Switch ...

Страница 56: ...he firmware to USB flash disk and ensure it is at root directory Step 3 Power off ACU and insert USB to the port on ACU front panel Step 4 Press BACK then press Power don t release buttons until the display is lightened Step 5 Press OK and wait for upgrade see below display Step 6 Done System restart Part 1 Upgrade BDU for P series Appendix 3 Upgrade 53 www eardatek com ...

Страница 57: ...wnload and install app RemoteWriter on one Android phone from official distributor 2 At Setup Mode select 6 SET OTHERS then turn on WIFI Part 2 Upgrade ADU for P series Appendix 3 Upgrade 54 www eardatek com ...

Страница 58: ...Updating Resources until Successful Resource Acquisition is displayed The download of the latest firmware from the server is complete 4 Click Connect to Device it shows that wifi needs to be connected SWD_XXXXXX jump to the phone settings connect to this wifi Part 2 Upgrade ADU for P series Appendix 3 Upgrade 55 www eardatek com ...

Страница 59: ... the firmware version of the current device 6 Select the appropriate firmware version and click the up icon to upgrade 7 The upgrade is complete and confirm whether the version is the selected upgrade version Part 2 Upgrade ADU for P series Appendix 3 Upgrade 56 www eardatek com ...

Страница 60: ...sors failed please check Gyro sensor and cable connection of sensors E07 The detection of EL motor failed please check the limited sensor Elevation motor and belt of the EL motor E08 The detection of AZ motor failed please check the limited sensor Azimuth motor and belt of the AZ motor E11 The detection of beacon circuit failed please check the beacon circuit on antenna mainboard E12 The detection...

Страница 61: ...r E05 Check if the RF cable between LNB and mainboard is loose or broken If not replace the LNB E01 E02 E11 E04 Antenna mainboard issue Mainboard may be damaged should be recovery or replaced E12 Cross Level motor issue Check if CL motor is stuck or belt of CL motor is broken E07 Elevation motor issue Check if EL motor is stuck or belt of EL motor is broken ...

Страница 62: ...bleshooting Guide Error Code E08 Azimuth motor issue Check if AZ motor is stuck or belt of AZ motor is broken E03 Skew motor issue Check if SK motor is stuck or belt of SK motor is broken or the connector of polarization switch is loose ...

Страница 63: ...r and limit sensor connectors are loose E03 Check if cable of skew motor and limit sensor connectors are loose E06 Check if the connector of gyro sensor is loose E07 Check if cable of elevation motor and limit sensor connectors are loose E12 Check if cable of cross level motor and connector is loose ...

Страница 64: ...ting or have tracking error it may come from wrong configuration of antenna or software issue or some related hardware defective problem like LNB BUC motor belt switch cable etc B Installation issue If the installation site is not optimal the antenna may be obstructed by the mast deck house funnel boom on dock tall building or mountain etc all this blockage will more or less result in poor receptio...

Страница 65: ...VSAT may not work smoothly E Interference issue If not installed with safe distance from RF source like radar VHF Tx antenna GPS AIS etc VSAT antenna will get bad reception effected by RF interference F Weather issue The rain attenuation caused by rain or thick clouds at the location of the antenna and the hub station affects the stability of the satellite link If the SATCOM link broken it may come ...

Страница 66: ...Appendix 4 Troubleshooting Guide Web Interface If Antenna keep seaching for long time can not track satellite So plz login Web Interface to make troubleshooting 63 www eardatek com ...

Страница 67: ...www eardatek com Connect laptop to ACU ethernet port Make Sure laptop IP and ACU IP in same segment then go to Browser input ACU IP Appendix 4 Troubleshooting Guide Web Interface USER KINGSAT Password 1234 ...

Страница 68: ...rs Capture GPS info IP setting ACU voltage and status monitor Version view Modem status from console port Real time monitor for communication RX info for Tracking Tx info from modem Antenna real time pointing status Appendix 4 Troubleshooting Guide Web Interface ...

Страница 69: ... is right or not Check 2 Click to enable OPENAMIP Monitor check if any command output in this window Check 3 If not check ACU OPENAMIP IP and PORT is setting correctly or not Check 1 Check 3 Check 2 Appendix 4 Troubleshooting Guide Web Interface ...

Страница 70: ...ock mode is MOD Then check RX parameter is matched with modem setting or not Antenna is using this parameters for tracking so here is very important RX_IF LNB L O POL RX_BW RX_SR this 4 parameters are all from MODEM Check 4 Check 5 Appendix 4 Troubleshooting Guide Web Interface ...

Страница 71: ...Appendix 4 Troubleshooting Guide TVRO Mode 68 www eardatek com Go to SETTING Page Lock Mode Setting select DVB then Enter to SAVE Now antenna changes to TVRO mode TVRO mode for verify hardware ...

Страница 72: ...69 www eardatek com Go to website www lyngsat com Select one of the popular TV satellite to test at your local area TVRO mode for verify hardware Appendix 4 Troubleshooting Guide TVRO Mode ...

Страница 73: ...50 Then now you can make calculation as below RX_IF 12721 10600 2121 for this DVB carrier info plz note it RX_IF 2121 LO 10600 POL V SymbolRate 43200 Choose one TV signal for testing Plz record the key figure Freq Pol SymbolRate this 3 parameters e g 12721 V 43200 TVRO mode for verify hardware Appendix 4 Troubleshooting Guide TVRO Mode ...

Страница 74: ...rdatek com Now go to SETTING page we can input parameters then press Enter to SAVE DVB carrier RX_IF 2121 LO 10600 POL V SymbolRate 43200 TVRO mode for verify hardware Appendix 4 Troubleshooting Guide TVRO Mode ...

Страница 75: ...er is correct or not then check antenna status check if it can track this satellite If show Tracking means Antenna hardware is ok without any problem Use this DVB mode to fast verify hardward TVRO mode for verify hardware Appendix 4 Troubleshooting Guide TVRO Mode ...

Страница 76: ...m Go to ACU side Press BACK button and hold it on more than 5s then VSAT antenna will switch to TVRO mode TVRO mode for verify hardware operation only with ACU not Web Interface Appendix 4 Troubleshooting Guide TVRO Mode ...

Страница 77: ...ur local satellite which is available for signal We already builtin satellite database inside ACU you can select or modify it TVRO mode for verify hardware operation only with ACU not Web Interface Appendix 4 Troubleshooting Guide TVRO Mode ...

Страница 78: ...com Wait for Tracking Once Antenna shows Tracking means antenna hardward is verified without any problem TVRO mode for verify hardware operation only with ACU not Web Interface Appendix 4 Troubleshooting Guide TVRO Mode ...

Страница 79: ...ndix 4 Troubleshooting Guide Manual Mode 76 www eardatek com Step 1 Positioning Step 2 Select the target satellite Step 3 Move the phone 360 t o find the strongest signal Step 4 Confirm whether the automatic alignment direction of the antenna and the pointing direction of the SAT finder application are consistent ...

Страница 80: ...n app how can we do The possible reason 1 The antenna locks the wrong satellite by mistake 2 The antenna is faulty and does not work properly If this happens you can try to set the ACU to Manual mode for verification 77 www eardatek com Appendix 4 Troubleshooting Guide Manual Mode ...

Страница 81: ...bleshooting Guide Manual Mode Manual Test Step1 Set ACU to Manual Test mode Setup Mode 6 Set others Manual ON Step2 Moving the antenna by hand better only move the azimuth direction because AZ and SK angel already fixed by initialization ...

Страница 82: ...roubleshooting Guide Manual Mode Step3 Stop antenna at the position indicated by Dish Align to check if the VSAT terminal can setup the link Signal quality of ACU and access of MODEM can help to understand how is pointing Manual Test ...

Страница 83: ...ardatek com Appendix 4 Troubleshooting Guide Manual Mode Go to Web Interface of ACU Enable Manual Pointing Antenna will move by each click with EL EL AZ AZ each click step is 0 5 Manual Test with Web Interface ...

Страница 84: ...m connection between ACU and antenna 1 Check all cable connectors at ACU side and antenna side 2 If connector is ok we can test below TX cable voltage it must be 48V Disconnect this TX cable and test here must be 48V Antenna Control Unit Modem e g IDirect X5 Not supplied 81 www eardatek com Antenna TX 48V Power Antenna RX ...

Страница 85: ...re must be 5V 3 Disconnect below RX cable test voltage here is Rx cable with control signal must be 5V Antenna Control Unit Modem e g IDirect X5 Not supplied 82 www eardatek com Antenna TX Antenna RX Appendix 4 Troubleshooting Guide FQ A ...

Страница 86: ...hreshold setting we can login Web Interface of ACU go to SETTING page modify RX Parameters Setting AGC Threshold then press Enter to save this figure is from 0 255 the bigger figure will decrease antenna sensitivity So make it smaller if signal is weak FQ A The status shows Loss what should we do 83 www eardatek com Appendix 4 Troubleshooting Guide FQ A ...

Страница 87: ...U can NOT communicate with MODEM correctly 1 Check ACU connect to Modem or not 2 Check ACU IP and PORT setting Go to SETTING Page also check MODEM configuration file opt file check carefully ACU IP and Modem IP 84 www eardatek com Appendix 4 Troubleshooting Guide FQ A ...

Страница 88: ...Power VSAT Main Board Radome Inside AZ MOTOR GNSS Main Gyro Sensor EL Gyro Sensor EL MOTOR CL MOTOR RX TX to Rotary Units Board RotaryJoint TX to BUC Board Feed horn OMT L N B B U C SlipRing SK MOTOR ACU Inside Antenna Control Unit ACU Main Board OLED Button LED Board USB Board 4 PORT Switch Signal cable Power cable RF Coaxial cable Network cable Motor cable Supplied Equipment Not Supplied Equipme...

Страница 89: ...86 Appendix 6 Radome Dimension www eardatek com 780mm 305mm 800mm 305mm 4 Φ8 Holes ...

Страница 90: ...i 14 25 GHz Rx Gain 36dBi 12 5GHz Antenna Control Unit Dimensions WxDxH Display Modem Interface Ethernet Port RS 232C Modem Protocol Open AMIP Power requirement 100 230VAC 50 60Hz Weight Roll 20 8 12 sec Builtin GNSS GPS Glonass Galileo Beidou Skew Range Automatic 0 to 240 Pitch 10 6 12 sec Yaw 8 15 20 sec Weight Radom Size Radom Material ASA 78 X 80 cm 31 X 31 5 35KG 77lbs including ACU LNB and 6...

Страница 91: ...tion 37 2dBi 14 25 GHz Rx Gain 36dBi 12 5GHz Antenna Control Unit Dimensions WxDxH 48 2 X 30 X 4 5 cm Display 256 X 64 OLED Modem Interface Ethernet Port RS 232C Modem Protocol Open AMIP Power requirement 100 230VAC 50 60Hz Weight 3 55 kg Roll 20 8 12 sec P6 Free Gyro P6E P6 E Builtin Gyro Skew Range Automatic 0 to 240 Pitch 10 6 12 sec Yaw 8 15 20 sec Weight Radom Size Radom Material ASA 78 X 80 ...

Страница 92: ...Address Block A 2 Jisheng Road Nansha District Guangzhou PRC 511455 Phone 86 20 28662868 E mail sales kingsat tech com Web www kingsat tech com www eardatek com ...

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