UA301 User Manual
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7.
Warranty Policy
The Guarantees Rights
e-survey supports free exchange or refund within 7 days from the day when you have
received the
products, where the device appears "performance failure”, which confirmed
by e-survey repair center.
e-survey supports free maintenance or exchange within 15 days from the day when
you have received the products, where the device appears
"performance failure”, which
confirmed by e-survey repair center.
e-survey supports free maintenance or exchange the same type of device within one year
from the day when you have received the products, where the device appears
"performance failure”, which is still not in working conditions after two repairs.
e-survey supports a 24-month warranty service for the device host and a 3-month free
warranty service for the accessory from the day when you have received the products.
Warranty service
If the device host meets the warranty conditions, the warranty service can be obtained
according to the warranty card and the purchasing invoice. If the proof of purchase and the
warranty card cannot be provided, and e-survey will use the delivery time as the standard
for the warranty period.
If it is a non-warranty product, and the repair center will handle the maintenance of the extra-
fee.
After the device is repaired, the same fault is con- firmed by the repair center and e-survey
will provide a 3-month free warranty service.
The transportation, delivery and disposal costs incurred during the delivery or
inspection of the product to e-survey shall be borne by the user. The freight generated by
the repair or inspection equipment returned to the user shall be borne by e-sur- vey.
Equipment that needs to be repaired or sent for inspection, please back up the data in the
machine in time.
During the warranty period, the parts normally used for maintenance are free.
The parts that have been replaced during the repair are owned by e-survey.
e-survey is not responsible for non-product standard and software or applications that are
not certified by the company.
Following conditions are not within the scope of the warranty and
service
The device host and accessories have been subjected to: abnormal or improper use,
improper storage of abnormal conditions, unauthorized disassembly or alteration,
accidents, damage caused by improper installation.
Damage caused by improper use of user, such as liquid injection, damage due to external
force, etc.
Failure to use, repair or transport caused by the equipment's instruction manual.
