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what this warranty covers
Horizon Hobby, Inc. (“Horizon”) warrants to the original purchaser that the
product purchased (the “Product”) will be free from defects in materials and
workmanship at the date of purchase.
what is not covered
This warranty is not transferable and does not cover (i) cosmetic damage, (ii)
damage due to acts of God, accident, misuse, abuse, negligence, commercial
use, or due to improper use, installation, operation or maintenance, (iii)
modification of or to any part of the Product, (iv) attempted service by
anyone other than a Horizon Hobby authorized service center, (v) Product not
purchased from an authorized Horizon dealer, or (vi) Product not compliant
with applicable technical regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO
OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY
AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES
THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY
MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
purchaser’s remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be
that Horizon will, at its option, either (i) service, or (ii) replace, any Product
determined by Horizon to be defective. Horizon reserves the right to inspect
any and all Product(s) involved in a warranty claim. Service or replacement
decisions are at the sole discretion of Horizon. Proof of purchase is required
for all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
limitation of liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH
CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no
event shall the liability of Horizon exceed the individual price of the Product
on which liability is asserted. As Horizon has no control over use, setup, final
assembly, modification or misuse, no liability shall be assumed nor accepted
for any resulting damage or injury. By the act of use, setup or assembly,
the user accepts all resulting liability. If you as the purchaser or user are
not prepared to accept the liability associated with the use of the Product,
purchaser is advised to return the Product immediately in new and unused
condition to the place of purchase.
law
These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Horizon reserves the right
to change or modify this warranty at any time without notice.
warranty services
Questions, assistance, and services
Your local hobby store and/or place of purchase cannot provide warranty
support or service. Once assembly, setup or use of the Product has been
started, you must contact your local distributor or Horizon directly. This will
enable Horizon to better answer your questions and service you in the event
that you may need any assistance. For questions or assistance, please visit
our website at www.horizonhobby.com, submit a Product Support Inquiry, or
call 877.504.0233 toll free to speak to a Product Support representative.
inspection or services
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online Service
Request submission process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Service Request is available
at http://www.horizonhobby.com/content/_service-center_render-service-
center. If you do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for submitting your
product for service. When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone number where
you can be reached during business hours. When sending product into
Horizon, please include your RMA number, a list of the included items, and a
brief summary of the problem. A copy of your original sales receipt must be
included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have
any issue with a LiPo battery, please contact the appropriate
Horizon Product Support office.
warranty requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date
. Provided
warranty conditions have been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions are at the sole discretion of
Horizon.
non-warranty service
Should your service not be covered by warranty, service will
be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost.
By submitting the item for service
you are agreeing to payment of the service without notification. Service
estimates are available upon request. You must include this request with
your item submitted for service. Non-warranty service estimates will be
billed a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier’s checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon’s Terms and Conditions
found on our website http://www.horizonhobby.com/content/_service-center_
render-service-center.
ATTENTION: Horizon service is limited to Product compliant in
the country of use and ownership. If received, a non-compliant
Product will not be serviced. Further, the sender will be
responsible for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice and at the
sender’s expense. Horizon will hold non-compliant Product for
a period of 60 days from notification, after which it will be
discarded.
liMited warranty
