Motorized height adjustable wall mount
Regout Balance Systems B.V. Industrieweg 40 6219NR Maastricht the Netherlands
Thomas Regout Inc. 1445 Londonderry Drive Woodstock 30188 GA USA
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DIMENSIONS
FAQ: Frequently Asked Questions
A: The e-Box® does not move up or down
A1: Check the power lead is connected to the wall outlet, if not connect the power lead.
A2: Check the cable connections to the control box step 4 and 5, make sure the cables are connected.
A3: Check the connection of the short motor cable to the control box cable, make sure the cables are connected.
A4: Check for wiring damage from bad assembly: step 3: If wiring is damaged from pinching, disconnect the e-Box®
from the wall outlet and contact your dealer for a replacement or repair.
WARNING: DO NOT ATTEMPT TO REPAIR BROKEN WIRING!
A5: The e-Box® motors are intended for intermittent use, continuous or extended use (more than 6 minutes) will
cause over-heating and a safety system will switch the motors off, if this happens allow the motors to cool down
for at least 1 hour. The system will automatically switch back to normal when the motors have cooled down.
A6: If steps A1 to A4 have been found in order and the problem still exists, contact your dealer for repair of the unit.
B: The motors don’t move smoothly or the left and right motors are at a different height
B1: Follow steps 3 to 6 on page 13 to synchronize the motors
C: The e-Box® only moves down and not up: the e-Box went into safe-mode: a power cut may have happened during
operation, or there is a bad wiring connection.
C1: Follow the steps 3 to 6 on page 13 to synchronize the motors
C2: If the problem still exists follow steps A1 to A4
