BATTERY REPLACEMENT
CAUTION:
•
Switch ‘OFF’ and unplug the machine before replacing the battery.
•
Do not install backwards or short circuit the battery.
•
Do not attempt to dismantle or recharge the battery. Keep it away from fire.
•
Carefully follow all instructions and warnings provided with the new battery.
•
Do not directly handle a leaking battery.
AUSTRALIAN CONSUMER LAW
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as required
by the Australian Consumer Law: In Australia, your Dyson fan comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have your Dyson fan repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS
Terms and conditions of your Dyson 2 year guarantee.
•
The Dyson guarantee becomes effective from the date of purchase.
•
All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ), Singapore’s authorised agent - Service @Home Pte Ltd. Indonesia’s
authorised agent- PT Higienis Indonesia or their authorised agents.
•
Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd. or PT Higienis Indonesia.
•
The repair and replacement of the fan under Dyson guarantee will not extend the
Dyson guarantee period.
•
The Dyson guarantee provides benefits which are additional to, and do not
affect, your statutory rights and remedies as a consumer.
•
You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson fan. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
WHAT IS COVERED
•
Your Dyson guarantee covers the repair and replacement of the fan if it is found
to be defective due to faulty materials, workmanship or function within 2 years
of purchase (if any part is no longer available or out of manufacture, Dyson will
replace it with a functional replacement part).
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
•
Normal wear and tear.
•
Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the fan which is not in accordance with this manual.
•
Damage as a result of use not in accordance with the rating plate.
•
Blockages – please refer details on how to unblock the fan.
•
Use of parts and accessories other than those produced or recommended
by Dyson.
•
Damage from external sources such as transit, weather, electrical outages or
power surges.
•
The reduction in battery discharge time due to battery age or use.
•
Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
•
Failures caused by circumstances outside Dyson’s control.
If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
If you are in doubt as to what is covered by your Dyson guarantee, please call
the Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
Singapore 7000 435 7546
Indonesia 021 707 39766
Remember: Always disconnect plug from mains before inspecting for problems.
If the fan will not operate, first check the mains socket has electricity supply and
that the plug is properly inserted into the socket.
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson fan owner. There are three ways to do this:
•
Online (Australia and New Zealand only)
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
•
By calling the Dyson Customer Care Helpline.
•
By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson fan in the event of an insurance loss,
and enable us to contact you if necessary.
DYSON CUSTOMER CARE
If you have a query about your Dyson fan call the Dyson Customer Care
Helpline and quote your serial number, or contact us via the Dyson website.
The serial number can be found on the rating plate which is on the base of
the product.
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your Dyson fan needs servicing, call the Dyson Customer Care Helpline to
discuss the available options.
To enable us to carry out work on your Dyson fan, please contact the Dyson
Customer Care Helpline to obtain a reply paid address in your state (available
in Australia only).
If your Dyson fan is under Dyson guarantee and the repair or replacement is
covered, it will be repaired or replaced at no cost. If the repair or replacement is
found not to be covered under the Dyson guarantee, the repair or replacement
of the fan and any associated delivery charges (both to and from us) will be at
your cost, subject to your statutory rights and remedies as a consumer.
DYSON CUSTOMER CARE DETAILS
If there are any queries, please call the Dyson Customer Care Helpline
AU: 1800 239 766
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)
www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)
www.dyson.co.nz
SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm)
www.dyson.com.sg
ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm)
www.dyson.co.id
ABOUT YOUR PRIVACY
Dyson may use your information provided for future marketing and research
purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested,
or to our business partners or professional advisers. If you wish to access
your personal information or see our full privacy policy, please contact us at
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
The battery should be removed from the product before it is disposed of. Dispose or
recycle the battery in accordance with local ordinances or regulations.
When your Dyson fan reaches the end of its life, we are responsible for its safe
disposal. You can send your old Dyson fan back to us (at our cost) and we will
organise for it to be recycled.
Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson fan.
2. Take your package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229.
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
JN.43215 PN.19242-02-04 17.08.11
Dyson Customer Care
If you have a query about your Dyson fan, call the Dyson
Customer Care Helpline with your serial number and details of
where and when you bought the fan, or contact us via the Dyson
website. The serial number can be found on the rating plate
which is on the base of the product.
AU Dyson Customer Care
1800 239 766
Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835,
Taren Point, NSW 2229,
Australia
www.dyson.com.au
NZ Dyson Customer Care
0800 397 667
Avery Robinson Ltd.,
Unit F, 151D Marua Road,
Ellerslie, Auckland 1051,
New Zealand
www.dyson.co.nz
SG Dyson Customer Care
7000 435 7546
Service @ Home Pte. Ltd.,
2 Leng Kee Road,
#04-09A Thye Hong Centre,
Singapore 159086
www.dyson.com.sg
ID Dyson Customer Care
021 707 39766
PT. Higienis Indonesia
Permata Plaza Top Floor, TF-04,
JI, M. H. Thamrin Kav. 57,
Jakarta 10350
Indonesia
www.dyson.co.id
www.dyson.com
QUESTIONNAIRE
THANK YOU FOR YOUR TIME
1 Do you own any other air movement products?
Air conditioner
Table fan
Ceiling fan
Tower fan
Pedestal fan
Floor fan
Humidifier
Air purifier
No (please go to question 3)
Fan heater
Other, please specify
2 Which brand of fan are you replacing or adding to?
Dyson
Heller
Mistral
Coral Breeze
Dimplex
Sunbeam
IXL
Don’t know
Other, please specify
3 Why did you choose to buy a Dyson fan?
(Please rate each statement on a scale of 1 to 5,
1 being the least important and 5 the most important).
1
2
3
4
5
Dyson reputation
■
■
■
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Smooth, powerful airflow
■
■
■
■
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Previous experience of Dyson
■
■
■
■
■
Safety
■
■
■
■
■
Features
■
■
■
■
■
Easy to clean
■
■
■
■
■
Price/special offer
■
■
■
■
■
Store staff recommendation
■
■
■
■
■
Latest model/technology
■
■
■
■
■
Aesthetics
■
■
■
■
■
Friend/family recommendation
■
■
■
■
■
4 Where did you first hear about Dyson fans?
From friends and family
From a TV/magazine/internet advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson
Online blog/review article
Email from Dyson
5 Where did you look for additional information?
Dyson website
Online reviews and forums
Retail staff
Retail catalogue
No additional research was done
6 Do you own other Dyson products?
Vacuum cleaner
Handheld
Handstick
Fan
No
7 Where do you intend to use the Dyson fan?
(Please tick as many boxes as applicable)
Bedroom
Lounge
Dining room
Kitchen
Study
Other, please specify
8 What is your household income?
Less than $45,000
Between $45,000 – $75,000
Between $75,000 – $100,000
Over $100,000
9 To which age group do you belong?
16 – 24
25 – 34
35 – 44
45 – 54
55 – 64
65+
10 Would you recommend a Dyson fan to your friends and family?
Yes
No
11 Do you have children?
Under 5 years
5+ years
No children
Children no longer at home
Pregnant
12 Which best describes your home?
Up to 2 beds
3-4 beds
More than 4 beds
Please take a few moments to answer our questions.
They will help us develop new products for the future.