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2 Troubleshooting

2.2 Basic

Flowchart

If diagnostic program cannot detect an error, the error may be intermittent. Run continuous test

program repeatedly to isolate problem. Check log utility function to confirm which diagnostic test

detects error, and perform appropriate troubleshooting procedures as below:

1. If an error is detected by CPU Test, follow the system board troubleshooting procedures in

Section 2.4.

2. If an error is detected by Keyboard Test, follow the keyboard troubleshooting procedures in

Section 2.5.

4. If an error is detected by Display Test, follow the display troubleshooting procedures in

Section 2.7.

5. If an error is detected by Memory Test, follow the memory troubleshooting procedures in

Section 2.8.

6. If an error is detected by SSD Test, follow the SSD troubleshooting procedures in section 2.9

7. If Audio error is detected by Windows application, please follow the audio troubleshooting

procedures in Section 2.10.

8. If Touchpad error is detected by Windows application, please follow the touchpad

troubleshooting procedures in Section 2.11.

9. If USB error is detected by Windows application, please follow the USB port troubleshooting

procedures in Section 2.12.

10. If Headphone error is detected by Windows application, please follow the headphone

port troubleshooting procedures in Section 2.13.

11. If Microphone error is detected by Windows application, please follow the microphone

troubleshooting procedures in Section 2.14.

12. If HDMI error is detected by Windows application, please follow the HDMI port

troubleshooting procedures in Section 2.16.

13. If TF Card error is detected by Windows application, please follow the TF Card Port

troubleshooting procedures in Section 2.17.

14. If Camera error is detected by Windows application, please follow the Camera

troubleshooting procedures in Section 2.18.

15. If Wireless LAN error is detected by Windows application, please follow the Wireless

LAN troubleshooting procedures in Section 2.19.

16. If Battery error is detected by Windows application, please follow the Battery

troubleshooting procedures in Section 2.20.

17. If Bluetooth error is detected by Windows application, please follow the Bluetooth

troubleshooting procedures in section 2.22.

18. If LAN Port error is detected by Windows application, follow the LAN Port

troubleshooting procedures in section 2.23

Содержание Satellite C40-G

Страница 1: ...Chapter 1 Hardware Overview...

Страница 2: ...atteries 17 1 51 Main Battery 17 1 52 Battery Charging Control 18 Figures Figure 1 1 ID Parts Description Placement 6 Figure 1 2 Computer Block Diagram 7 Figure 1 3 System Board Configurations 7 Figur...

Страница 3: ...ed for a longer period of time The display uses 14 inch FHD and HD LED panel at a resolution of 1920x1080 and 1366x768 The CPU package is BGA type The computer has the following features Processor CPU...

Страница 4: ...MM DDR4 2666MHz Solid State Drive SSD The computer accommodates SSD with following types SSD M 2 128GB 256GB 512GB SATA PCIe Display LCD displays come in the following type at resolution 1920x1080 and...

Страница 5: ...rd which is Non backlight keyboard with UK US keyboard Pointing Device Click Pad pointing device support Gesture support for precision function as Tapping Tap and Drag Pinch zoom Up to 4 fingers USB P...

Страница 6: ...HD 0 9M with Camera shutter It also supports Camera LED LED is on when Camera working The internal microphone is embedded in this camera module Battery The computer has a 2 Cell 6000mAh Lithium Ion b...

Страница 7: ...7 SATELLITE PRO C40 G SATELLITE C40 G Maintenance Manual Figure 1 1 ID Parts Description Placement...

Страница 8: ...8 SATELLITE PRO C40 G SATELLITE C40 G Maintenance Manual Figure 1 2 Computer Block Diagram Figure 1 3 System Board Configurations...

Страница 9: ...9 SATELLITE PRO C40 G SATELLITE C40 G Maintenance Manual 1 1 2 System Unit Components Figure 1 4 System Unit Block Diagram...

Страница 10: ...U i5 10210U 1 60 G Hz Intel Comet Lake U i7 CPU i7 10510U 1 80G Hz Intel Comet Lake U i7 CPU i7 10710U 1 10G Hz Intel Intel Celeron Processor CPU 5205U 1 90G Hz Memory The computer has 1 SO DIMM DDR4...

Страница 11: ...Mobile Intel integrated Comet Lake into CPU System Memory Interface Technology Enhancements of Intel Fast Memory Access System Memory Frequency DRAM Clock Generation DRAM Reference Voltage Generation...

Страница 12: ...two stereo channel audio inputs All ADCs support 44 1K 48K 96 192KHz sample rates 4 GPIOs for customized applications pin shared with digital microphone interface and SPDIF OUT Supports combo jack wi...

Страница 13: ...p buffer support Supports PCI MSI Message Signaled Interrupt and MSI X Wake On LAN and RealWoW Technology remotewake up support Supports Microsoft Wake up frame Wireless LAN Controller Support followi...

Страница 14: ...66 7Mbps IEEE 802 11ax 2 4Gbps Frequency Channel Intel Jefferson Peak1 IEEE802 11b g 2 4GHz IEEE802 11n 2 4GHz 5GHz IEEE 802 11a 2 4GHz IEEE802 11ac 5GHz Intel Jefferson Peak2 IEEE 802 11a b g 2 4Ghz...

Страница 15: ...2 SATA PCIe SSD is fully consist of semiconductor device and using NAND flashMemory which has a high reliability and a high technology in a small form factor for using a SSD The SSD is shown in Figure...

Страница 16: ...upply s internal control Turns on and off the battery pack charging power supply Issues a charging current instruction to the PWM control IC of the battery pack charging power supply Controls the supp...

Страница 17: ...ion mode 6 Output monitor Monitors the voltage over voltage input output current of the battery pack Monitors the internal temperature of the battery pack 1 5 Batteries The computer has the following...

Страница 18: ...ime Off State Charge 2 Cell Less than 4 hours On State Charge 2 Cell over 4 hours Any of the following cases stops battery charge 1 The battery becomes fully charged 2 The AC adapter or battery pack i...

Страница 19: ...19 SATELLITE PRO C40 G SATELLITE C40 G Maintenance Manual predeterminedvalue 2 The charging time exceeds the fixed limit...

Страница 20: ...1 Chapter 2 Troubleshooting...

Страница 21: ...Test Program Check 12 Procedure 3 Connector Check and Replacement Check 12 2 7 Memory 14 Procedure 1 Test Program Check 14 Procedure 2 Connector Check and Replacement Check 14 2 8 SSD Solid state Driv...

Страница 22: ...Camera 24 Procedure 1 Windows Application Test 24 Procedure 2 Connector Check and Replacement Check 24 2 18 Wireless LAN 25 Procedure 1 Windows Application Test 25 Procedure 2 Connector Check and Repl...

Страница 23: ...ng tools are required to perform the diagnostic procedures 1 USB Memory 2 External monitor with HDMI In Port 3 Headphone 4 Microphone 5 TF Card 6 Type C Cable 2 2 Basic Flowchart The basic flowchart i...

Страница 24: ...llow the power supply Diagnostic Procedure in Section 2 3 Follow the system board diagnostic Procedure in Section 2 4 Follow the display diagnostic Procedure in Section 2 6 Message dynabook is display...

Страница 25: ...am Follow the keyboard diagnostic Procedure in Section 2 6 Identify the test resulting in the error and perform the appropriate Diagnostic procedures Any error is detected by the diagnostic program Pe...

Страница 26: ...If USB error is detected by Windows application please follow the USB port troubleshooting procedures in Section 2 12 10 If Headphone error is detected by Windows application please follow the headph...

Страница 27: ...y Charge LED Power Supply Status DC IN Battery Charge LED DC IN Battery Charge LED On in White On in White Both DC Power is been supplying from AC Adapter and Both DC Power is been supplying from AC A...

Страница 28: ...power cord have been firmly plugged into the DC IN socket and wall outlet respectively When they have been connected correctly perform Check 2 Check 2 Connect a new AC adaptor and AC power cord Check...

Страница 29: ...rm Check 1 If there is no error message go to Procedure 2 If Window 10 is loaded normally go to Procedure 3 Procedure 2 Test Program Check The maintenance test program contains several programs for di...

Страница 30: ...If no error is detected the keyboard itself is normal Procedure 2 Connector Check and Replacement Check The keyboard or system board may be disconnected or faulty Disassemble the computer following th...

Страница 31: ...the same problem as the internal monitor the system board may be faulty Go to Procedure 2 Procedure 2 Test Program Check Insert the diagnostics USB Memory into the computer s USB Port turn on the comp...

Страница 32: ...firmly connected to the system board and LCD module if the cable is loose or off reconnect it firmly and return to Procedure 3 If there is still an error perform Check 4 Check 4 The LCD module may be...

Страница 33: ...m the test If any error is detected by the test go to Procedure 2 If no error is detected Memory Module is functioning properly Procedure 2 Connector Check and Replacement Check The memory module is c...

Страница 34: ...ted Procedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check Procedure 1 Test Program Check Run the storage test program stored on the maintenance test program disk for all tes...

Страница 35: ...ter will automatically detect these speakers If an error is detected in the test go to Procedure 2 If no error is detected the Audio itself is normal Procedure 2 Connector Check and Replacement Check...

Страница 36: ...e 1 Windows Application Test Please power on the computer into Windows The computer will automatically detect this touchpad device If the touchpad device appears to have a certain problem go to Proced...

Страница 37: ...nd Replacement Check Procedure 1 Windows Application Test The USB Port Connector is mounted on System Board Connect a USB device with US interface to the computer s USB port then power on the computer...

Страница 38: ...dphone Port Connector is mounted on System Board Connect external Headphone with Headphone Jack interface to the computer s Headphone Port then power on the computer into Windows The computer will aut...

Страница 39: ...phone Port Connector is mounted on System Board Connect external Microphone with Microphone Jack interface to the computer s Microphone Port then power on the computer into Windows The computer will a...

Страница 40: ...cedure 1 Windows Application Test The HDMI Port Connector is mounted on System Board Connect an external monitor with HDMI interface to the computer s HDMI port then power on the computer into Windows...

Страница 41: ...dows Application Test Procedure 2 Connector Check and Replacement Check Procedure 1 Windows Application Test Put a T Card into T Card Port then power on the computer into Windows The computer will aut...

Страница 42: ...nctioning properly or malfunctions perform following procedures Start with Procedure 1 and continue with the other procedure as instruction below Procedure 1 Windows Application Test Procedure 2 Conne...

Страница 43: ...ermine if the computer s Camera is functioning properly perform following procedures Start with Procedure 1 and continue with the other procedure as instruction below Procedure 1 Windows Application T...

Страница 44: ...ess LAN fault Either of these two components may be damaged To determine if the computer s Wireless LAN module is functioning properly perform following procedures Start with Procedure 1 and continue...

Страница 45: ...ack or system board may be the reason of Battery fault Either of these two components may be damaged To determine if the computer s Battery Pack is functioning properly perform following procedures St...

Страница 46: ...the steps described in Chapter 4 and perform the following checks Check 1 Make sure Battery Pack has been firmly connected to the connector on the system board Also make sure Battery Pack is free of f...

Страница 47: ...and Replacement Check Procedure 1 Windows Application Test Place unit to location near Bluetooth device Execute Bluetooth applications in Windows then active Bluetooth connection Check whether unit ca...

Страница 48: ...lowing procedures Start with Procedure 1 and continue with the other procedure as instruction below Procedure 1 Windows Application Test Procedure 2 Connector Check and Replacement Check Procedure 1 W...

Страница 49: ...oard and return to Procedure 1 If a foreign matter is found on LAN Port on System Board remove it and then return to Procedure 1 If the problem persists perform Check 2 Check 2 System Board may be fau...

Страница 50: ...the system board Disassemble the computer following the steps described in Chapter 4 and perform the following checks Check 1 Make sure fingerprint has been firmly connected to the connector on System...

Страница 51: ...2Troubleshooting 2 23 BIOS 31 2 23 BIOS Check 1 Short circuit PCB test point TP30 and TP81 copper spots press the power button the machine into the BIOS reset state...

Страница 52: ...Satellite C40 G Pro C40 G Maintenance Manual Chapter 4 Replacement Procedures 4 1...

Страница 53: ......

Страница 54: ...4 9 Removing Battery Pack 4 9 Installing Battery Pack 4 10 4 4 SSD 4 11 Remove SSD 4 11 Installing SSD 4 12 4 5 SODIMM 4 13 Removing SODIMM 4 13 Installing SODIMM 4 14 4 6 LCD Module Assembly 4 15 Rem...

Страница 55: ...Speaker 4 25 4 11 LCD Module Mask 4 26 Removing LCD Module Mask 4 27 Installing LCD Module Mask 4 28 4 12 LCD Panel 4 29 Removing LCD Panel 4 29 Installing LCD Panel 4 31 4 13 CCD Module 4 32 Removing...

Страница 56: ...ing the CPU Cooling Module and Fan 4 19 Figure 4 7 Applying silicon grease CPU 4 20 Figure 4 8 Removing System Board 4 21 Figure 4 9 Removing IO Board 4 23 Figure 4 10 Removing Speaker 4 25 Figure 4 1...

Страница 57: ...removed before removing the FRUs shown in the bottom area To replace the FRUs first identify the suspect FRU for the system failure Next according to this chart determine the FRUs that need to be remo...

Страница 58: ...and FL inverter carry high voltages When you partially disassemble the computer and turn on the components use extreme care not to touch the connectors and components to avoid the risk of electrical...

Страница 59: ...screws can cause short circuits overheating smoke or fire 3 Before raising a FRU or other component make sure that all the component cables have been disconnected to avoid the risk of electrical shoc...

Страница 60: ...ned in Chapter 3 of this manual to identify the FRU that has probably caused the system failure Perform only the required machine operations Use only the disassembly and reinstallation procedures desc...

Страница 61: ...sing the pressure plate up to a satisfactory height Normal pin connectors are used for all the other types of cables These connectors can be installed or removed by simply inserting them or pulling th...

Страница 62: ...crews ESD mats for the floor and work desks An ESD wrist strap or heel grounder Anti static carpets or flooring Air ionizers for highly electrostatic sensitive areas A plastic card in credit card size...

Страница 63: ......

Страница 64: ...2 Base Enclosure Removing Base Enclosure Remove Base Enclosure according to the following procedures and Figure 4 7 1 Remove seven M2 0x7 0x4 5black Phillips head screws securing Base Enclosure and fo...

Страница 65: ...4 2 Base Enclosure 4 Replacement Procedures 4 7 Satellite C50 E Maintenance Manual Figure 4 7 Removing Base Enclosure...

Страница 66: ......

Страница 67: ...ance Manual 4 8 Installing Base Enclosure Install Base Enclosure according to the following procedures and Figure 4 7 1 Place Base Enclosure in correct position 2 Secure Base Enclosure with seven M2 0...

Страница 68: ...res and Figure 4 9 CAUTION When handling the battery packs use care not to short circuit the terminals Do not drop hit twist or bend the battery packs Do not scratch or break up their casing 1 Remove...

Страница 69: ...er replacement use handling or disposal Always dispose of the battery packs as required by local ordinances or regulations Use only replacement batteries recommended by Toshiba NOTE Visually check the...

Страница 70: ...res and Figures 4 13 CAUTION Do not touch the connectors on SSD and in the computer with your bare hands SSD can fail if they are contaminated with sweat natural oils etc from your hands 1 Remove ther...

Страница 71: ...ollowing procedures and Figures 4 13 1 Insert SSD into CN8 on system board 2 Secure it with one M2 0x2 5x5 0 black Phillips head screw 3 Install thermal silica gel CAUTION Do not touch the connectors...

Страница 72: ...owing procedures and Figures 4 14 CAUTION Do not touch the connectors on SODIMM and in the computer with your bare hands SODIMM can fail if they are contaminated with sweat natural oils etc from your...

Страница 73: ...rding to the following procedures and Figures 4 14 1 Aim the SODIMM at the JI slot 2 Lightly press the SODIMM upper and lower sides with two fingers CAUTION Do not touch the connectors on SODIMM and i...

Страница 74: ...wing procedures and Figure 4 17 1 Remove tape for fasten LCD cable 2 Remove PC gasket from WIFI module Remove plastic chips on wifi module 3 Disconnect LCD cable from CN6 on system board 4 Released wi...

Страница 75: ...4 6 LCD Module Assembly 4 Replacement Procedures Satellite C40 G Pro C40 G Maintenance Manual 4 16 27 Figure 4 18 Removing the LCD Module assembly...

Страница 76: ...ly with four M2 0x5 5x4 5 black Phillips head screws mark portions 3 Close LCD Module Assembly 4 Note the module definition grey wire connects MAIN interface and black wire connects AUX 5 Routing ante...

Страница 77: ...ts center Do not touch or cause damage to the fan in the CPU Cooling Module Remove CPU Cooling Module and Fan_VGA SKU only Remove CPU Cooling Module and Fan according to the following procedures and F...

Страница 78: ...4 7 CPU Cooling Module and Fan 4 Replacement Procedures Satellite C40 G Pro C40 G Maintenance Manual 4 18 Figure 4 19Removing the CPU Cooling Module and Fan...

Страница 79: ...4 7 CPU Cooling Module and Fan 4 Replacement Procedures Satellite C40 G Pro C40 G Maintenance Manual 4 19 Figure 4 20 Applying silicon grease...

Страница 80: ...he connector on System Board Speaker cable from SPK LCD cable from CN6 IO Board cable from CON19 Touch Pad cable from TPCON1 Keyboard cable from KBCON1 FAN cable from CN21 Battery Pack cable from CN3...

Страница 81: ...4 8 4 8 System Board 4 Replacement Procedures 4 21 Satellite C50 E Maintenance Manual Figure 4 21 Removing System Board...

Страница 82: ......

Страница 83: ...m Board Speaker cable from SPK LCD cable from CN6 IO Board cable from CON19 FFC MB terminal connected to TP CON1 keyboard connection KBCON1 over the speaker wire wiring FAN cable from CN21 Battery Pac...

Страница 84: ...oving IO Board Remove IO Board according to the following procedures and Figures 4 23 1 Disconnect the following cable from the connector on IO Board IO Board cable from JDB1 2 Remove three M2 0x3 0x4...

Страница 85: ...stall IO Board according to the following procedures and Figures 4 23 1 Place IO Board in correct position 2 Securing IO Board with three M2 0x3 0x4 5 black Phillips head screw 3 Connect following cab...

Страница 86: ...40 G Pro C40 G Maintenance Manual 4 24 4 10 Speaker Removing Speaker Remove Speake according to the following procedures and Figure 4 25 1 Disconnect Speaker cable from SPK on system board 2 Remove le...

Страница 87: ...cedures Satellite C40 G Pro C40 G Maintenance Manual 4 25 Installing Speaker Install Speaker according to the following procedures and Figure 4 25 1 Place speaker in correct position 2 Connect speaker...

Страница 88: ...owing procedures and Figure 4 11 4 12 1 1 Remove four Black Remove the four rubber footpads from the B shell 2 Remove four M2 0x3 0x4 5 black Phillips head screws securing the LCD Module Mask as Figur...

Страница 89: ...4 11 4 11 LCD Module Mask 4 Replacement Procedures Satellite C40 G Pro C40 G Maintenance Manual 4 27 39 Figure 4 28 Removing the LCD Module Mask...

Страница 90: ......

Страница 91: ...edures and Figure 4 27 4 28 1 Install the LCD Module Mask and follow step 3 2 1 to press lock the latches 2 Securing the LCD Module Mask with four M2 0x3 0x4 5 black Phillips head screw 3 Install 4 ru...

Страница 92: ...el fluorescent FL tubes as required by local ordinances or regulations NOTE The LCD cable must be carefully peeled away before disconnecting it from the module Removing the LCD Panel Remove the LCD Pa...

Страница 93: ...4 12 4 12 LCD Panel 4 Replacement Procedures Satellite C40 G Pro C40 G Maintenance Manual 4 30 39 Figure 4 29 Removing LCD Panel follow direction 1 Figure 4 30 removing the LCD cable 1...

Страница 94: ......

Страница 95: ...LCD panel Install the LCD Panel according to the following procedures 1 Turn the LCD upside down 2 Connect the LCD cable to the LCD module connector as Figure 4 30 1 shown 3 Lift LCD panel top side up...

Страница 96: ...KU will provide the FRU parts as LCD Module Assembly This chapter only for Non Touch SKU Removing the CCD Module Remove the CCD Module according to the following procedures and Figure 4 33 1 Lift the...

Страница 97: ...e following procedures and Figure 4 33 1 Remove CCD Module release paper 2 Connect LCD cable to CCD module connector 3 After ripping off FPC release paste FPC into shell LCD cover 4 Seat the CCD Modul...

Страница 98: ...according to the following procedures and Figures 4 35 CAUTION Do not touch the connectors on Touch pad and in the computer with your bare hands Touch pad can fail if they are contaminated with sweat...

Страница 99: ...hesive release paper 2 Paste the touchpad holder 3 Tear off fingerprint high temperature tape 4 Tilt the touchpad to 45 put the bottom into the C shell paste and press 5 Remove the mylar release paper...

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