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Before sending your camera for repair, check the following or contact your technical specialist. 

I   c a n ’ t   s e e   t h e   l i v e   v i d e o   o f   m y   M E G A p i x   c a m e r a .  

Are you trying to view the camera’s video from an Internet Explorer browser? 
Make sure you have the minimum PC requirements to view the MPA20M camera. *See below for more 
information. 

If Yes, did you install ActiveX files? 
When you connect to your MEGApix camera for the first time, your browser will ask you to install ActiveX. Make 
sure your Web Browser’s security settings do not block pop-up windows and allows ActiveX files to be installed 
and used.  *Setup may vary depending on the browser you use. 

If Yes, make sure nothing is blocking the MPA20M camera’s lens. 

Are you trying to view the camera’s video from a different browser than Internet Explorer (ex. Google Chrome, 
Mozilla Firefox, MAC Safari)? 

If Yes, at least one of the streams of the camera must have Codec set to MJPEG. 
Go to the camera’s setup menu. Select Stream Settings. Select one of the streams and change its codec to 
MJPEG. Click Save and Reload to save changes. Go back to live screen and at the bottom of the screen, select 
the stream you have set to MJPEG. Live video will start streaming to your web browser. 

W e b   V i e w e r   S p e c i f i c a t i o n s  

Minimum Requirements for PC 

CPU

Intel P4 2.0GHz Dual Core

RAM

More than 1GB

HDD

200 GB Required for Saving Clip Image

OS

Microsoft Windows XP or Higher

Resolution

Higher than 1024X768

TROUBLESHOOTING

5 3

Содержание MEGApix DWC-MB721M4TIR

Страница 1: ...ng the camera please read and follow this manual carefully Before installing or operating the camera please read and follow this manual carefully 20140605 DWC MB721M4TIR DWC MB721M8TIR IP 2 1MP Weathe...

Страница 2: ...the temperature may rise to high levels Cleaning To remove dirt from the case moisten a soft cloth with a soft detergent solution and wipe Mounting Surface The material of the mounting surface must be...

Страница 3: ...sing the IP Finder Software 14 Camera Reboot 15 MEGApix Camera Web Viewer 16 Accessing the Web Viewer via Internet Explorer 16 Accessing the Web Viewer via Google Chrome Mozilla Firefox and Safari 17...

Страница 4: ...ed Lens DWC MB721M8TIR 12X Digital Zoom 50ft IR with Intelligent Camera Sync TDN True Day and Night Power over Ethernet PoE DC12V Micro SD SDHC Class 10 Card for Emergency Backup Not Included IP66 Cer...

Страница 5: ...PARTS DESCRIPTIONS 5...

Страница 6: ...DIMENSIONS 6...

Страница 7: ...The following items are included with the MEGApix camera INSIDE THE BOX 7...

Страница 8: ...n 1 Using a PoE Enabled Switch The MEGApix Camera is PoE Compliant allowing transmission of power and data via a single Ethernet cable PoE eliminates the need for the different cables used to power re...

Страница 9: ...a to the wall or ceiling using the screws provided with the camera 5 To adjust the camera s pan and tilt loosen the Pan Tilt stopper screw by rotating it counter clock wise 6 Once the camera s an and...

Страница 10: ...l network The software can be found on the included User Manual CD Run IP Finder and install onto your PC 2 When setup is complete launch IP Finder 3 To find your MEGApix camera click Search button Yo...

Страница 11: ...e r a 1 Configuration Change the device s connection type and or IP address information See page 12 for more information 2 Upgrade Upgrade the camera s firmware See page 14 for more information 3 Time...

Страница 12: ...d password 3 Static IP Select Static to connect to the camera from an external network For further explanation on Static please see page 13 4 Use DDNS Check this option to use DDNS service For further...

Страница 13: ...mend that you 1 setup the camera to DHCP 2 allow it to configure itself according to your network and 3 change the settings to a static IP address 1 To set your MEGApix camera to Static highlight the...

Страница 14: ...ton 4 The system will start updating all the selected cameras in a new window 5 The system will indicate if the upgrade was successful or not for each camera 6 When all cameras have been upgraded pres...

Страница 15: ...r e v i o u s s e t u p f o r I P d e f a u l t t i m e e t c w i l l b e d e l e t e d I f a s y s t e m s I P a d d r e s s i s l o s t r e s e t t h e c a m e r a b a c k t o f a c t o r y d e f a...

Страница 16: ...1 Type the IP address of the camera in an Internet Explorer window Example http 192 168 1 123 Factory Default 2 Enter Username and Password Default Username admin Password admin 3 The web browser wil...

Страница 17: ...rome Mozilla Firefox or Apple Safari Web Browser 2 Enter the camera s IP address If the first stream is set to H 264 video will not be displayed on the GUI 3 Click the Setup button located at the top...

Страница 18: ...Camera s Current Display as JPEG Print Camera s Current Display Start Stop Panic Recording Camera s Name Camera s Time Full Screen Mode Main Display Area Alarm Status Computer Date Time Stream s Name...

Страница 19: ...r d i n g On the main monitoring page user can view the camera with the First Stream settings or the Second Stream settings Below the display screen click on the First Stream and Second Stream button...

Страница 20: ...t l i v e v i d e o t o y o u r c o m p u t e r 1 Click Export Image button located on the left 2 A jpg image will automatically be stored under a WNMDWViewer folder 3 The image s name will include t...

Страница 21: ...appear 2 Scale the size of the screenshot or adjust its orientation 3 To print information about the screenshot select View Title To add a memo for the screenshot click Page Option 4 Go to Printer Se...

Страница 22: ...Click on the Record button located to the left of the Web viewer 2 Setup where you want the videos to be saved 3 Setup the duration of the instant recording You can record up to 120 seconds of live v...

Страница 23: ...g 1 To Start right click anywhere on the display screen 2 Click on Start Rec The icon on the top right of the screen will change to INSTANT 3 To Stop right click anywhere on the display screen 4 Click...

Страница 24: ...the image quality bandwidth and file size of saved images MJPEG the lowest Compression type will provide the highest image quality but also will cause the image size to be the largest and take up the...

Страница 25: ...cted white balance is fixed based on current lighting To activate press the blue button that will appear next to the White Balance Settings If MANUAL is selected adjust the following values Kelvin Det...

Страница 26: ...alue is 10 Shutter mode Set the camera s shutter mode to Auto or manual If manual is selected select the shutter speed Select from the available options between 1 30 and 1 60000 Select 1 30 to set mor...

Страница 27: ...pear clearly on the screen BLC Backlight Compensation This setup option allows you to adjust the camera s capture of light when there is strong backlight in the camera s Field of View FoV WDR Wide Dyn...

Страница 28: ...or Off Inactive LED Saturation This is a Smart IR feature controlling the saturation level in the image created by the IR LED reflection from objects in the camera s view Chroma Chroma settings affect...

Страница 29: ...ur mouse over the Color section for a complete list of values for common colors such as Black White Cyan Magenta Blue Green Yellow Red Gray and Purple 3 Select the zones you want to view Use the Show...

Страница 30: ...c a t i o n s f o r e v e r y m o t i o n t r i g g e r e d a l a r m s s e e p a g e 4 5 1 Check the Use Motion box 2 Sensitivity Select from Low Middle or High 3 Dwell Time When a motion is trigger...

Страница 31: ...i f i c a t i o n s f o r e v e r y m o t i o n t r i g g e r e d a l a r m s s e e p a g e 4 5 1 Using the virtual joystick next to the camera s preview screen move the camera to the position you wou...

Страница 32: ...r e d e f i n e d d e s t i n a t i o n i e r e m o t e c l i e n t s o f t w a r e 1 Site Information Site Name Transmission Settings and Video Duration for the video that will be sent when motion i...

Страница 33: ...a b Subnet Mask default is 255 255 255 0 c Gateway your router s external public IP address It is used when accessing the camera from outside the network The router will channel your data to the corre...

Страница 34: ...e s u s i n g t h e D V R N A M E s e r v e r o p t i o n 1 To use DDNS select the Use DDNS checkbox 2 To use Digital Watchdog s free DDNS service you must register your camera with Digital Watchdog s...

Страница 35: ...1 To change the Protocol select one of the three options TCP UDP or Multicast 2 If you select Multicast enter the Multicast IP and Multicast Port 3 Reboot your system to apply the changes to your came...

Страница 36: ...a 1 Select Allow All to allow anyone to connect to this camera If Allow All is selected the Allowed IP List and Blocked IP List will be ignored 2 To allow only a specific list of IP addresses to conne...

Страница 37: ...ver you use Consult your NVR s manual for additional information The camera will be set to dual stream on OnVIF by default 3 Service Port will be set by default to 8032 This is the camera s OnVIF port...

Страница 38: ...o c o l s a l l o w s o f t w a r e t o a c c e s s t h e f i r s t a n d s e c o n d s t r e a m d i r e c t l y b y a s s i g n i n g e a c h s t r e a m i t s o w n p o r t s R T P a n d R T S P a...

Страница 39: ...ject 6 To delete all content on the SD card select Format Device NOTE all data stored on the SD card will be erased R e c o r d i n g I n f o r m a t i o n 7 This section displays the first and last r...

Страница 40: ...fault is daily setting It only saves single day s setting wi thout changing to Multi Day Mode 2 Select the type of recording Continuous Cyan Motion Yellow Sensor Red by clicking on the corresponding b...

Страница 41: ...e d u l e s e t u p R e c o r d i n g C o n t r o l 6 Pre Alarm Time Save previous image of event for duration of time 7 Motion Post Alarm Time Save images after motion events for duration of time 8 O...

Страница 42: ...ecorded data will be indicated in BOLD b Hours with recorded data on them will be indicated by the pink line in the time bar 3 Select the Backup Start Time and Backup End Time 4 Select the Target Driv...

Страница 43: ...d get the upgrade file first Go to www Digital Watchdog com and select Support tab a Browse file and select the file and press Upgrade The system will automatically reboot FTP Upgrade a Server Address...

Страница 44: ...n f o r m a t i o n 1 Insert the Date and Time Select the type of Format for your time 2 To synchronize with the NTP Server select the option and type the NTP Server Address Example pool ntp org 3 Se...

Страница 45: ...d e t e c t i o n c a m e r a r e b o o t o r u p g r a d e 1 Select Use Event Mail option Select Event Type 2 Enter SMTP Server information Example smtp gmail com 3 Enter Username and Password 4 Ente...

Страница 46: ...rator 2 Operator View and Edit Video and Event Settings Only 3 Viewer View Only 3 Click Add 4 To modify a user select the user from the User List and click Modify 5 To remove a user select the user fr...

Страница 47: ...er cameras by using the import export buttons on this page To Export the settings from the current camera Press the export button The system will generate a bin file with all the cameras settings in y...

Страница 48: ...he type of report you want to view System Event or System Event 2 Select View 3 The system will generate a report up to 140 000 bits of data For events to record make sure the camera is set to record...

Страница 49: ...l Noise Reduction Off Low Middle High Auto Gain Control Max 41dB BLC Back Light Compensation Off On WDR Wide Dynamic Range Off Low Middle High Day and Night Auto Day Color Night B W Alarm Notification...

Страница 50: ...ce Yes Profile S Web Viewer Supported OS Windows XP Windows Vista Windows 7 MAC OS Supported Browser Internet Explorer Google Chrome Mozilla Firefox Safari Video Management Software DW Spectrum ENVIRO...

Страница 51: ...to a proper internet outlet and operating properly Make sure the PoE Switch is connected to a router modem and the ports that have devices connected to them have a green LED on If Yes is the computer...

Страница 52: ...d be connected on the same router Contact your network administrator if you have more than one network available If Yes try pinging the MEGApix camera s IP address as it appears on the IP finder From...

Страница 53: ...on the browser you use If Yes make sure nothing is blocking the MPA20M camera s lens Are you trying to view the camera s video from a different browser than Internet Explorer ex Google Chrome Mozilla...

Страница 54: ...55 255 255 0 The MEGApix camera can also connect to the web viewer using a static IP address This will allow you to set your own IP address manually Setup the Network Protocol on your PC 1 Go to Netwo...

Страница 55: ...pt or other proof of the date of the original purchase is required before warranty service is rendered This warranty only covers failures due to defects in materials and workmanship which arise during...

Страница 56: ...clusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above exclusions or limitations may not apply to you This warranty gives you sp...

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Страница 60: ...itos California USA 90703 PH 866 446 3595 FAX 813 888 9262 www Digital Watchdog com technicalsupport dwcc tv Technical Support PH USA Canada 1 866 446 3595 International 1 813 888 9555 French Canadian...

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