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Before sending your camera for repair, check the following or contact one of our technical specialists.
Check the coaxial cable and make sure it is connected securely.
Check the lens’ iris adjustment on the menu setup of the camera.
Check the power supply and make sure the camera has the proper voltage and current.
Check the clear dome cover and the lens for dirt or fingerprints. Use a soft cloth and gently clean.
Check the lens manual focal and zoom adjustment. A field test monitor is recommended.
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