Copyright © DW. All rights reserved. Specifications and pricing subject to change without notice.
REV: 02/21
: 866.446.3595 : [email protected] : www.digital-watchdog.com
DW
®
Troubleshooting Guide
INSTALLER RESPONSIBILITIES
• Authority to Grant Access
The Installer shall obtain permission for onsite support for both the Installer and onsite support to access and
use the DW server, the data on it, and all hardware and software components included in it. If authorization does
not already exist, it is the Installer’s responsibility, at their expense, to obtain such authorization onsite support is
performed.
• Cooperate with DW Technical Support and Onsite Technician
The Installer agrees to cooperate with and follow the instructions given over the phone by a DW Technical
Support specialist and/or the onsite support technician.
• Onsite recommendations
a. The installer should be reachable and or present on site.
b. The installer must provide adequate, free and safe access to the DW server and the site where it is installed.
This includes ample working space, electricity, and local phone line. A monitor or a local display, a mouse and a
keyboard must also be provided if the system does not already include these items.
• Full System Check
Once onsite support replaces any hardware components, it is recommended that the Installer performs a full
system check. If additional support is required, contact DW Technical Support for further assistance.
• Data Backup Recommendations
It is highly recommended to complete a backup of all existing data and programs on the server before remote
(via the phone) and onsite support. Digital Watchdog shall have no obligation or liability for any loss or recovery
of data occurring as a result of this advice, technical assistance, or any act or omission, including negligence, by
Digital Watchdog or a third-party support provider.
CASE CLOSED
The Installer must agree with the onsite support that the problem is resolved to close the case.
For more information
DW Technical Support
Toll-free: 866.446.3595
digital-watchdog.com/contact-tech-support/
