5.0 OPERATING THE UNIT
Once all connections have been made and power has been applied to all
components, this extension system should function immediately. This product
has no adjustments and does not require configuration.
6.0 TROUBLESHOOTING
WARNING:
The HDBaseT ports are designed to connect to compatible DVIGear products
only. Do not connect any device to the HDBaseT port of this product unless you are sure it
is compatible. Connecting incompatible devices may cause harm to the devices.
It is typical for HDBaseT receiver units to operate at higher temperatures than transmitter
units. In order to ensure proper operation and long term reliability, care must be taken to
ensure airflow is not restricted in any way.
If this unit does not appear to be functioning, make certain the 12 VDC power
adapter is connected securely to a functioning AC power outlet and to the Tx
unit. Check that the Power LEDs on both Tx and Rx units are ON continuously.
If the system fails to display a signal, power OFF all devices and confirm that the
following connections are properly installed: the Tx unit must be connected to
the source using the shortest possible high quality cable. The Rx unit must be
connected to the display using the shortest possible high quality cable. Ensure
that the the CAT-X cable between the Tx and Rx is of the highest quality possible
and within the allowable length noted on page 4. Verify that none of the cables
used show signs of damage and are not forced to bend beyond their minimum
bend radius.
If the IR connection is not functioning, verify that the IR Transmitter and IR
Receiver are connected in the correct configuration according to section 4.1
and that all connectors are securely seated.
Once all connections have been verified, power the display device on
first
and
then
the signal source. If the system still fails to display an image, check to
ensure that the HDMI or DVI signal source is compatible with the display by
making a direct connection between the two so as to bypass the HDBaseT
extender pair. If there is still no image, then there is a compatibility issue
between the source and the display that must be resolved.
If the problem persists after trying the above suggestions, please contact your
dealer for additional assistance. If the dealer’s technical personnel are unable
to assist you, please contact DVIGear via telephone at 1.888.463.9927 (toll-free
for United States and Canada) or 1.770.421.6699. You may contact DVIGear by
e-mail at [email protected].
-11-
