10
TROUBLESHOOTING & CUSTOMER SERVICE
If after reviewing the troubleshooting guide, the problem is not resolved, do not attempt to repair the unit
yourself. Please contact us at [email protected] for assistance.
PROBLEM -
After plugging in the power cord, the POWER INDICATOR LIGHT does not
illuminate red and/or the COOL AIR FAN does not run:
• Check that the POWER CORD is plugged securely into the outlet.
• Confi rm that the outlet is working properly
PROBLEM -
The POWER INDICATOR LIGHT is lit, but the COOL AIR FAN is not running and the
cookware is not heating up:
• Using the incompatible type of cookware (non-magnetic)
• The pan is not centered on the COOKTOP ALIGNMENT GUIDE
• The COOKTOP SURFACE may be cracked
PROBLEM -
The induction cooktop suddenly stops heating during operation and shuts down:
• Built-in overheating sensor detected an excessive surface temperature caused by heating empty
cookware
• A COOL AIR INLET or WARM AIR OUTLET is blocked, causing cooktop to overheat and activate
the overheat sensor
• Unit was unplugged while in use
• Fuse or circuit breaker tripped during use (Do not plug other appliances into the same circuit
while using the cooktop)
PROBLEM -
The induction cooktop automatically switches from POWER MODE to
TEMPERATURE MODE:
This is a safety feature. The unit switches to Temperature Mode(140 degrees F) when the cookware
is overheated under Power Mode. This is most likely to occur when you are frying or sauteing food.
These cooking methods involve high heat and need a regulated temperature with a certain range.
If the temperature is too low, it may not cook your food properly; if the temperature is too high, it
may burn your food. Once in Temperature Mode you can adjust the temperature to the appropriate
setting that fi ts your cooking task.
For information about when to use POWER or TEMPERATURE MODE, please refer to “POWER
MODE vs. TEMPERATURE MODE section in this manual.
Copyright 2010 - 2018 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
