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Q. The device is plugged in but the display
doesn’t light up. What can I do?
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There is a safety sensor inside the cover that
doesn’t allow the device to run when the cover
is open.
Q. The device is on but the air quality
indication bar is not showing any color.
What can I do?
A. Please switch mode to Auto in order to activate
the air quality indication bar.
Q. I’m not able to activate the time from the
control panel. What can I do?
A. The timer icons on the control panel are only
indicators, not touch buttons. Please activate
the timer by using the remote control.
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seems to still be intact to the naked eye, its
structure has been rendered useless.
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environments, the recommended amount of
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Q. Why is the device not responding to the
remote control?
A. The remote control is designed to cover a
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the device. If issue remains, please replace the
battery or contact your point of purchase.
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A. Yes. It releases negative ions into outgoing
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positive or negative charge. These ions exist
naturally around us, in the air, water and
ground. Both positive and negative ions are
colorless, odorless and harmless. Negative ions
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themselves to very small airborne particles in
the room.
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A. In general it is recommended that you run your
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and doors are closed.
Q. What does PM2.5 mean?
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of these particles in large numbers is a serious
concern for people’s health. These particles are
so tiny that they can directly invade into the
lungs and cause cancer.
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Air. To qualify as true HEPA by government
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the air that passes through. (Particles smaller
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