DURASTAR.COM
23
WARRANTY
TEN (10) YEARS PARTS
Subject to all of the terms of this Limited Warranty, including, but not limited to, the specific exclusions set
forth below and subject to the Manufacturer’s right to inspect and validate the warranty claim as set forth
below, Manufacturer will repair or replace, at its option, ANY PART of Covered Equipment that is found to
be defective in materials or workmanship. If an exact replacement part is not available, an equivalent part
or credit will be provided.
The parts are warranted for a period of ten (10) years to the original owner of the mini-split equipment
under normal use and service. For a period of ten (10) years from the date of installation, if any parts prove
defective due to improper workmanship and/or material, Durastar with replace any defective part without
charge for the part. Replacement parts carry the balance of the original 10-year parts warranty.
To qualify:
• The mini-split equipment must be installed in a residential single-family home.*
• The original mini-split equipment owner must reside in the single-family home.
• The mini-split equipment must be properly installed. This includes installation by a contractor licensed
for HVAC installation following all local and state laws.
• Any part to be replaced must be made available in exchange for the replacement.
*Single-family home is defined as any single-family dwelling, which includes apartments, condominiums,
duplexes, and homes.
EFFECTIVE DATE OF WARRANTY
The Effective Date of warranty coverage is determined as follows: (a) If the original installation date can
be verified by the installer’s invoice then the Effective Date of warranty coverage is the original installation
date as shown on the installer’s invoice. For residential new construction installations, the final occupancy
permit, or proof of purchase from the builder can be substituted for the installer’s invoice. (b) if the original
installation date cannot be verified by the installer’s invoice, or proof of purchase from the builder in
residential new construction applications, then the Effective Date of warranty coverage is the Covered
Equipment’s manufacture date (as verified by the product’s serial number) plus ninety (90) days.
There is NO LABOR component provided with this warranty. This Limited Warranty does NOT cover any
labor costs or expenses for service, NOR for removing or reinstalling parts. You are responsible for all labor
costs or expenses, unless a labor service agreement exists between you and your contractor.
This Limited Warranty does NOT cover shipping costs. You are responsible for the cost of shipping
warranty replacement parts from our factory to the Manufacturer’s distributor and from the distributor
to the location of your Covered Equipment. You also are responsible for the cost of shipping failed parts
to the distributor and for incidental costs incurred locally, including handling charges. (If in Alaska, Hawaii
or Canada, you also must pay the shipping costs of returning the failed part to the port of entry into the
continental United States.)
EXCLUSIONS
In addition to the other exclusions identified in this Limited Warranty, this Limited Warranty excludes:
• Damages, malfunctions, or failures resulting from failure to properly install, operate, or maintain
Covered Equipment in accordance with the Manufacturer’s instructions.
• Damages, malfunctions, or failures resulting from misuse, accident, contaminated, or corrosive
atmosphere, vandalism, freight damage, fire, flood, freeze, lightning, acts of war, acts of God and the
like.
• Parts installed with Covered Equipment or used in connection with normal maintenance, such as
cleaning or replacing air filters, refrigerant, thermostats, tubing, or concrete pads.
• Covered Equipment that is not installed in the United States.
