Installation and User Guide
Automatic Soap Dispensers
Page 5
Troubleshooting
Soap not dispensing:
Check the reservoir to ensure soap is available.
Check that the batteries are operational.
Clean the nozzle with a soft warm cloth. (NEVER INSERT ANYTHING INTO THE NOZZLE)
Fill the reservoir with a small amount of warm water and trigger the pump to try and clear
any soap build up.
Pump motor not activating
Firstly replace the batteries.
Ensure the sensor is clean and nothing is obstructing it’s range.
Soap is dispensed randomly without being triggered
Sometimes reflective surfaces can trigger the sensor, for example highly polished counter
tops or mirrors. Also high visibility clothing can trigger the sensor.
Lost Key:
Spare keys can be purchased from our Customer Services Team call +44 (0) 1253 738311
End of Life Disposal
All Dudley Industries units are manufactured to ensure longevity and a reliable life span. When a
dispenser has reached its end of life it should be disposed of in a safe manner. Most components
can be re-cycled in accordance with your local authority waste management policy.
Battery Disposal
Batteries should not be disposed of in general waste. Please contact your local authority or waste
contractor to ask about recycling options and disposal.
