8.
Faults Diagnosis
Please check the machine according to the following form before asking for
maintenance:
Problem
Possible Cause
Troubleshooting
Unit does not
turn on when
pressing
ON/OFF button
E5 Error Code
The Water Collection Tray is
full. Turn off the unit, drain
the water from the Water
Collection Tray and restart
the unit.
In
COOL
mode:
room
temperature is lower than the
set temperature
Reset the temperature
Unit does not
cool well
The air filter is blocked with
dust or animal hair
Turn off the unit and clean
the
filter
according
to
instructions
Exhaust
hose
is
not
connected or is blocked
Turn off the unit, disconnect
the hose, check for blockage
and reconnect the hose
The unit is low on refrigerant
Call a service technician to
inspect the unit and top off
refrigerant
Temperature setting is too
high
Decrease
the
set
temperature
The windows and doors in
the room are open
Make sure all windows and
doors are closed
The room area is too large
Double-check the cooling
area
There are heat sources
inside the room
Remove the heat sources if
possible
The
unit
is
noisy
and
vibrates
too
much
The ground is not level
Place the unit on a flat, level
surface
The air filter is blocked with
dust or animal hair
Turn off the unit and clean
the
filter according to
instructions
The unit makes
a
gurgling
sound
This sound is caused by the
flow of refrigerant inside the
unit
This is normal
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