HARD-RESET PROCEDURE
If the left earpiece does not reconnect to the right earpiece after several attempts:
1. Go to the source device’s Bluetooth settings and check to see if Move is listed under your
devices. If it is listed, remove (“forget”) “DROP MOVE” from the memory of the device you
are trying to pair with
2. Remove both earpieces from the case and hold down both buttons for 5 seconds until the
earpieces are off.
3. Turn the earpieces back on by holding both buttons for at least 15 seconds.
4. You will see white LEDs flash every 5 seconds. Wait until they flash 3 times.
5. Place the earpieces back into the charging case after the white LEDs have flashed 3 times.
6. After the LEDs turn orange, wait an additional 30 seconds.
7. Remove both earpieces from the case and hold them 3.5 in (10 cm) apart.
8. The left earpiece LED should flash white and the right earpiece LED should go into pairing
mode (flashing white/orange alternatively).
SOFT-RESET PROCEDURE
1. Place both earpieces into the charging carry case. As long as there is some charge in the
charging carry case, they will turn off and begin charging.
2. Wait 10 seconds and ensure they are properly seated in the case.
3. Remove the two earpieces and hold them no more than 3 inches apart for 5 seconds.
4. The left earpiece LED should be white and the right earpiece will be either white or orange
based on the connection status.
BATTERY/CHARGING
If the earpieces run out of battery, you can place them in the charging case for 15 minutes. This
will give them 90 minutes of charge.
It takes about 1.5 hours to fully charge the earpieces from a zero-charge state. This is true for
both the earpieces and the charging case.
PLEASE NOTE:
If the charging case runs out of battery, the earpieces will turn on and need to
manually be turned off. It is possible they may connect to the last used source even though they
are in the case.
09/2019 v.1
