
11
FAQ
’
s
Q: Why can’t 3G successfully connect?
A: It may be one of the following four reasons:
1. Check the compatibility between 3G/4G modem and 3G/4G
Router.
2. Check the SIM and router and check that 3G/4G SIM card is
inserted.
3. Check whether your SIM has PIN protection. If yes, remove it.
4. Check that 3G/4G settings are correct.
Q: Why can’t I obtain a wireless signal?
A: There are 6 possible reasons:
1. Please check whether WiFi is enabled with your laptop, net-
book, tablet pc and PC.
2. Check whether the WiFi indicator LED lights are on, if not then
turn on the router or restart it.
3. Remove the battery from the router & check whether you can
receive WiFi signal.
4. Check whether WiFi service is enabled in OS
5. Check that the device isn’t too far to receive signal, move
closer if needed.
6. Check whether SSID is blocked.
Q: My 3G/4G modem is not compatible?
A: Please contact support through the following email address for
modem compatibility: