15
FAQ’s
QUESTION
POSSIBLE CAUSES
SOLUTIONS
Why is there is no
steam?
The appliance is not plugged
in, or not switched on
Check that your appliance is correctly
plugged in and switched on
The water level is too low
Unplug your appliance and refill it
You are using the appliance for
the first time
Press the steam trigger continuously for
a few seconds to begin steaming
The water tank is not fully in
place
Ensure that the stopper is closed and
that the water tank clicks when put into
place
Why has the
appliance not
heated?
It is not plugged in, or not
switched on
Plug in your appliance and switch on
Why has water
leaked?
The water tank is not fully in
place or the stopper is not
closed properly
Ensure that stopper is closed and that
the water tank clicks when put into place
The unit has been tipped
horizontally
It has been designed to use vertically
Why has the steam
left stains on
the fabric or the
appliance spits?
You are using water with
additives
Never add any additive to the water tank.
Only use demineralised water
How long will it
steam for?
8-10 minutes between fills
What fabrics can I
steam?
Delicates, transfers, surface adornments
and pleats
What fabrics can I
vertically iron?
Items with the iron symbol on the care
label. Items with the crossed out iron
symbol should not be ironed
Are there any other
accessories?
All available accessories are included
Can I prolong the
life of the product?
Yes, by using distilled, purified, filtered or
demineralised water
Steam rate
decreases
Limescale build up
To remove limescale, fill the water tank
with 50% demineralised water and 50%
white wine vinegar and operate until the
tank is empty. Do not use against fabrics
whilst de-scaling. Run a cycle of 100%
demineralised water before using on
fabrics
Содержание VERTI STEAM PRO
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