9
EN
TROUBLESHOOTING
This chapter describes the most common problems that can arise using the appliance. If
the problems cannot be solved with the information below, please contact the Authorised
Service Centre.
Problem
Solution
The LEDs on the control unit
do not light up.
Check that the control unit plug is fully inserted in the
socket (3). If the LEDs remain off, remove the control
unit plug from the socket (3) and return the mattress
protector to an authorised technical service centre.
The blue warning light is
flashing.
Turn the control unit off and remove the plug from
the socket (3). Check that the control unit connector
(2) is fully inserted in the mattress protector connec-
tor (1) and reinsert the plug in the socket (3). If the
standby LED continues to flash, return the mattress
protector to an authorised technical service centre.
Temperature LED 1 (11) is
flashing.
Return the mattress protector to an authorised
technical service centre to be checked.
The product has been used
incorrectly or is damaged.
The power cable or another
internal wire is damaged.
The control unit is damaged.
There are holes or tears in the
fabric or stubborn creases that
do not spread out.
DISPOSAL
The packaging of the appliance is made of recyclable materials. Dispose of the packaging in
accordance with the environmental protection regulations.
Pursuant to Directive 2012/19/EU on waste electrical and electronic equipment (WEEE), the
crossed bin symbol on the appliance or its packaging indicates that the appliance must be
disposed of separately from other waste at the end of its useful life.
The user must therefore take the appliance to an appropriate recycling centre for electrical
and electronic equipment. Alternatively, instead of handling the disposal, the user can hand over the
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