Troubleshooting
SECTION 06 Troubleshooting
4/54
A / D
No.
Description Context
Consequences
Check / Cause / Remedy / Solution
11
D
Internal
communication
timeout
The dialogue between the
CPU processor and the
Printing processor was
interrupted at start-up.
Consequences:
Printing is
disabled.
1- Restart the printer
2- CPU
14
D
Incorrect
external data
received
The data received from the
external connection are
wrong.
Consequences:
Printing is
disabled.
Check the value of the check byte and whether the
identifiers used to communicate with the printer
exist.
17
D
CRC(RAM)
incorrect for
algorithms
This fault may appear in the
following two cases:
-
The CRC calculated
when the printer is
switched on is different
than the CRC stored.
-
Contents of
PCMCIA / CompactFlas
h card incorrectly written
to the printer.
Consequences:
Inconsistent
data.
Reload the *.HEM files on the
PCMCIA / CompactFlash card into the printer.
Check the data in the “View Algos” menu.
Check the *.HEM file loaded.
18
D
Font used in
message not
available
The message selected or
sent over the serial link
contains a font number not
available in the printer
Consequences:
The
message cannot be printed.
Check the available fonts and load the missing ones
in the *.HEM file.
19
D
CRC(RAM)
incorrect for
fonts
This fault may appear in the
following two cases:
-
The CRC calculated
when the printer is
switched on is different
than the CRC stored.
-
Contents of
PCMCIA / CompactFlas
h card incorrectly written
to the printer.
Consequences:
Inconsistent
data.
Reload the *.HEM files on the
PCMCIA / CompactFlash card into the printer.
Check the data in the “View Algos” menu.
Check the *.HEM file loaded.