Warranty and After Sales Service
In the event of a problem, please consult your Retailer or DOUZE Cycles Technical
Centre, providing your V2’s purchase invoice.
The reference date relating to the warranty is that date appearing on your bike’s
purchase invoice. Components and frames are under warranty against
manufacturing defects for 2 years.
The warranty applies:
●
In the case of purchase from a DOUZE Cycles retailer or dispatch via a
DOUZE Cycles Technical Centre.
●
In cases of normal wear to your V2, which is defined in the General
Conditions of Use.
●
For the initial purchaser of the bike - the warranty is non-transferrable
following resale.
Specific cases:
●
The BROSE battery is guaranteed to retain at least 60% of its initial capacity
for a period of 2 years.
●
The SHIMANO battery is guaranteed to retain at least 60% of its initial
capacity for a period of 2 years or 1,000 cycles (whichever is the earlier).
●
Specific and professional uses of the DOUZE V2 are subject to restrictions so
as not to fall outside the terms of the warranty.
The warranty does not apply:
●
To wear parts, for which you will find a list in the paragraph, Checks and
exchanges for wear parts
●
If insufficient maintenance or negligence by the user is observed.
●
In the event of accident or other excessive action on the bike’s components,
including exposure to fire, chemical products, excessively humid, saline or
acidic atmosphere.
●
In the event of major modifications carried out on the bike without written
authorisation on the part of DOUZE Factory.
●
In the event of use in such a manner that does not comply with standard
techniques and safety.
DOUZE Cycles - V2 Manual - Feb 2021
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